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Senior Patient Access Coordinator
2 months ago
WE ARE HIRING
Shift Options:
PART-TIME - 1st shift
About Us
UofL Physicians stands as a prominent multi-specialty physician practice in the Kentuckiana region, featuring over 700 providers across 200 practice locations and 78 specialties. Our academic and community physicians are dedicated to delivering compassionate and expert care to individuals of all ages, from pediatrics to geriatrics.
Our academic providers, who also serve as professors and researchers at the UofL School of Medicine, are committed to educating future physicians, advancing medical research, and providing cutting-edge healthcare to every patient.
With a workforce exceeding 13,000, including physicians, surgeons, nurses, pharmacists, and other skilled healthcare professionals, UofL Health is united by a singular mission: to enhance the health of the communities we serve through compassionate, innovative, patient-centered care.
Our Mission
As an academic healthcare system, we aim to transform community health through compassionate, innovative, and patient-centered care.
JOB SUMMARY
The Senior Patient Access Coordinator plays a crucial role in ensuring effective communication with patients and healthcare providers in a timely and professional manner, both verbally and electronically. Acting as the initial point of contact for VIP patients and providers, this role involves managing urgent referrals and web appointment requests, thereby creating a positive impression for UofL Physicians while adhering to clinic operating standards in scheduling patient appointments.
JOB RESPONSIBILITIES
- Provide exceptional customer service by answering all incoming calls with a focus on compassionate, patient-centered care.
- Schedule appointments for new, returning, internal employees, and referring provider VIP patients across multiple groups.
- Review and manage incoming website appointment requests in a concierge style, serving as a single point of contact for patients to facilitate timely scheduling across the organization.
- Accurately schedule patient appointments in alignment with physicians' templates and guidelines using access center technologies.
- Regularly monitor scheduling compliance through guided schedule documents.
- Identify appropriate physicians for all non-directed referrals.
- Reschedule appointments as necessary using proper functions.
- Address non-clinical patient inquiries or transfer them to the appropriate clinical personnel.
- Set clear expectations for patients regarding their visits to ensure an excellent experience.
- Contact patients to reschedule appointments when necessary.
- Utilize Allscripts, Centricity Business, and online paging systems while retrieving information from other hospital systems.
- Maintain confidentiality concerning patient information in accordance with HIPAA guidelines.
- Adhere to productivity and quality metrics established by the group.
- Perform other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School Diploma or Equivalent required.
- Proficient in Microsoft Excel.
- Excellent customer service skills are essential.
- Strong written and verbal communication skills are required.
- A minimum of 2 years' experience in scheduling for multiple physician practices is required.
- Alternatively, experience as a Patient Access Representative II in two or more specialty groups is acceptable.
KNOWLEDGE, SKILLS, & ABILITIES
- Successful completion of all required training.
- Dependability, professionalism, and teamwork are essential qualities.
- Excellent organizational and communication skills with the ability to work independently.
- Ability to meet deadlines effectively.
- Seeking energetic and motivated candidates.
WORKING CONDITIONS
Office environment with regular desk work involving the use of a computer and telephone.
JOB REQUIREMENTS
Candidates will complete an electronic I-9 verification upon hire. Only those candidates whose experience best meets our requirements will be contacted. UofL Physicians is an Equal Opportunity Employer.
