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Patient Access Coordinator

2 months ago


Louisville Kentucky, United States UofL Health Full time
Job Summary

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital.

Key Responsibilities:
  • Receives and interviews patients in a courteous, empathetic, and professional manner.
  • Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
  • Assures completion of forms for signatures, authorization and consents.
  • Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
  • Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).
  • Works with physicians and nurses to ensure accurate patient placement.
  • Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
  • Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
  • Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration.
  • Monitors waiting and treatment areas for patients that have not been registered.
  • Maintains an efficient and effective patient flow.
  • Complies with all department and hospital policies and procedures.
  • Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
  • Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
  • Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
  • Contributes to the accomplishment of department and hospital objectives.
  • Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
  • Maintains a clean and orderly work area.
Requirements:
  • High School Diploma or equivalent required
  • PC literacy, must be able to type 30 wpm with a 95% accuracy
  • Excellent communication skills required
  • At least one year of registration experience preferred