Patient Access Coordinator
7 days ago
The Access Center Partner is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.
Key Responsibilities:- Answer all incoming calls with exceptional customer service with a focus on compassionate patient-centered care.
- Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents.
- Accurately schedule patient appointments in accordance with physicians' template and guidelines using access center technologies.
- Regularly monitor guided schedule documents to ensure up-to-date scheduling compliance.
- Determine appropriate physicians for all non-directed referrals.
- Reschedule patients using proper functions.
- Field non-clinical patient questions or transfer to appropriate clinical parties.
- Set patient's expectations for their visit ensuring an excellent patient experience.
- Call patients to reschedule appointment when clinic is cancelled.
- Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems.
- Treat all matters confidentially concerning patient information according to HIPAA guidelines.
- Adhere to group productivity and quality metrics.
- MINIMUM EDUCATION & EXPERIENCE
- High School Diploma or Equivalent required.
- Excellent customer service skills required.
- Two years of scheduling in a multi-specialty clinic, preferred.
- KNOWLEDGE, SKILLS, & ABILITIES
- Successful completion of all required training.
- Must be dependable, professional, and a team player.
- Excellent organizational and communications skills and ability to work independently.
- Ability to adhere to deadlines.
- Seeking energetic, motivated candidates.
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