Front Office Supervisor

4 weeks ago

Redwood City, California, United States Crescent Hotels & Resorts Full time
Job Title: Front Office Supervisor - Grand Bay Hotel San Francisco

At Crescent Hotels & Resorts, we are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Grand Bay Hotel San Francisco. As a Front Office Supervisor, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Key Responsibilities:

  • Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  • Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Supervise the Guest Service Agents.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Requirements:

  • Must have the ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to pitch in and help co-workers with their job duties and be a team player.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and continuously perform behind the front desk.
  • Ability to observe and detect signs of emergency situations.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Performance Standards:

  • Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
  • Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
  • Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Additional Information:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

For applicants who will be working in California, the anticipated compensation range for the position is $28.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc.

  • Grand Bay Hotel San Francisco Front Office Supervisor

    4 weeks ago

    Redwood City, California, United States Crescent Services Full time

    Job OverviewAs a Front Office Supervisor at the Grand Bay Hotel San Francisco, you will play a key role in ensuring the smooth operation of the Front Desk. Your primary responsibility will be to supervise and train the Front Desk staff to maximize revenues and profits while delivering exceptional guest satisfaction.Key ResponsibilitiesTrain and develop the...

  • Medical Assistant

    4 weeks ago

    Redwood City, California, United States Insight Global Healthcare Full time

    Job SummaryWe are seeking a compassionate and friendly Medical Assistant to work front and back office for an OB/GYN practice in Woodside, CA.The Medical Assistant will play a critical role in maintaining the well-being of the office facilities, patients, and medical providers by providing a supportive and clean environment.The ideal candidate will have...

  • Front End Supervisor

    3 weeks ago

    Daly City, California, United States Marshalls Full time

    Job Summary: We are seeking a highly skilled and motivated Front End Supervisor to join our team at Marshalls. As a Front End Supervisor, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key Responsibilities:Creates a positive internal and external...

  • Front Desk Supervisor

    3 weeks ago

    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Front Desk Supervisor

    4 weeks ago

    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Front Desk Manager in overseeing daily operations and...

  • Front Office Receptionist

    4 weeks ago

    National City, California, United States Akeso Occupational Health Full time

    Job SummaryAkeso Occupational Health is seeking a highly skilled and detail-oriented Front Office Receptionist to join our team. As a Front Office Receptionist, you will be the first point of contact for our patients and will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for...

  • Front Office Assistant

    4 weeks ago

    Daly City, California, United States Altais Full time

    About Our CompanyAt Altais, we're revolutionizing the healthcare system by empowering physicians, patients, and the clinical community with innovative clinical support tools, technology, and services. Our mission is to enable better healthcare experiences and improve the quality of care.About Your TeamOur team is comprised of high-performing, fast-growing,...

  • Security Shift Supervisor

    4 weeks ago

    Redwood City, California, United States MSCCN Full time

    Job Summary: We are seeking a highly skilled Security Shift Supervisor to join our team at Allied Universal. As a Security Shift Supervisor, you will be responsible for supervising and coordinating the delivery of quality services on a specific shift at an assigned customer. You will act as a liaison between site supervisors, account managers, and...

  • Front Desk Supervisor

    4 weeks ago

    Cathedral City, California, United States Doubletree Golf Resort Palm Springs Full time

    Job Summary:We are seeking a highly skilled Front Desk Supervisor to join our team at the Doubletree Golf Resort Palm Springs. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, while also ensuring the smooth operation of our front desk operations.Responsibilities:* Provide attentive,...

  • Front Desk Supervisor

    3 weeks ago

    Cathedral City, California, United States Doubletree Golf Resort Palm Springs Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    4 weeks ago

    Cathedral City, California, United States Doubletree Golf Resort Palm Springs Full time

    Job SummaryThe Front Desk Supervisor at DoubleTree Golf Resort Palm Springs is responsible for leading the front desk team and providing exceptional guest service. This role requires a strong understanding of hotel operations and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist the Front Desk Manager in overseeing the...

  • Retail Front End Supervisor

    4 weeks ago

    Daly City, California, United States Burlington Full time

    About BurlingtonBurlington is a dynamic and inclusive organization that values diversity and community. We're committed to creating a workplace where everyone feels welcome and empowered to grow.Job SummaryWe're seeking a Retail Front End Supervisor to join our store leadership team. As a key member of our team, you'll be responsible for supervising store...

  • Loss Prevention Supervisor

    4 weeks ago

    Redwood City, California, United States Kohl's Full time

    About the RoleWe are seeking a skilled Loss Prevention Supervisor to join our team at Kohl's. As a Loss Prevention Supervisor, you will play a critical role in improving company profitability by executing programs around external theft deterrence, internal investigations, and operational shortage. You will work closely with store and company leaders, law...

  • Transportation Supervisor

    3 weeks ago

    Redwood City, California, United States Brookdale Senior Living Full time

    Job SummaryWe are seeking a highly skilled Transportation Supervisor to join our team at Brookdale Senior Living. This role is responsible for ensuring the safe transportation of residents to and from activities and destinations.Key ResponsibilitiesSupervise and direct the activities of the transportation staff at the communityEnforce safety regulations and...

  • Loss Prevention Supervisor

    4 weeks ago

    Redwood City, California, United States Kohl's Full time

    About the RoleAs a Loss Prevention Supervisor at Kohl's, you will play a critical role in improving company profitability by executing programs around external theft deterrence, internal investigations, and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and...

  • Front Office/Medical Assistant

    4 weeks ago

    Daly City, California, United States Altais Full time

    About Our CompanyAt Altais, we're revolutionizing the healthcare system by empowering physicians, patients, and the clinical community with innovative clinical support tools, technology, and services. Our mission is to enable better healthcare experiences and improve the quality of care. We're a growing team of passionate innovators who share a passion for...

  • Medical Support Specialist

    3 weeks ago

    Redwood City, California, United States Insight Global Healthcare Full time

    Job DescriptionInsight Global Healthcare is seeking a compassionate and friendly Medical Assistant to work front and back office for an OB/GYN practice in a supportive environment. The successful candidate will have strong communication skills and a dedication to customer service.Key Responsibilities:Answering and directing phone callsFiling incoming...

  • Front Desk Receptionist

    4 weeks ago

    National City, California, United States OPSAM Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at OPSAM Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our patients.Key Responsibilities:Greets patients...

  • Front Desk Associate

    4 weeks ago

    Culver City, California, United States Tia Full time

    Job SummaryWe are seeking a highly skilled and compassionate Front Desk Associate to join our team at Tia. As a key member of our front office, you will be responsible for ensuring a seamless and hospitable patient experience. Your excellent communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.Key...

  • Dental Office Coordinator

    4 weeks ago

    Culver City, California, United States PRIYANKA ASSUDANI DDS INC Full time

    Job OpportunityWe are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Priyanka Assudani DDS Inc.Job SummaryThis is a full-time position responsible for providing exceptional patient care and administrative support to our dental practice.ResponsibilitiesGreet and welcome patients in a professional and friendly...