Information Desk Coordinator
12 hours ago
Williamson Health is seeking a highly skilled and detail-oriented Information Desk Receptionist to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff, while maintaining a clean and organized work environment.
Key Responsibilities- Provide accurate and timely information to patients, visitors, and staff, while maintaining a professional and courteous demeanor.
- Manage the flow of patients and visitors through the Medical Center, ensuring a smooth and efficient experience.
- Operate a computerized system to track patient information, appointments, and other relevant data.
- Answer incoming calls and direct or transfer them to the appropriate department or patient room.
- Organize and maintain the work area, including the Information Desk, Main Lobby, and Volunteer Lounge.
- Restock literature holders and flu station stands as needed.
- Escort visitors to their destinations as required.
- Maintain updated resources, such as phone lists, directories, and maps, to ensure accurate information is available to patients and visitors.
- Log and assist with flower deliveries.
- Complete clerical assignments from the Volunteer Program Coordinator in a timely and accurate manner.
- Identify and report lobby wheelchair maintenance issues, completing work orders as necessary.
- Direct the activity of volunteers assigned to the Information Desk.
- Assist with special projects and events as needed.
- High school diploma or equivalent required.
- At least one year of clerical/office, receptionist, and/or customer service experience.
- Ability to sit for long periods, up to 12 hours, and walk short distances to escort visitors.
- Strong communication skills, both verbal and written.
Williamson Health is a comprehensive healthcare system serving Williamson County and surrounding communities. We are committed to delivering world-class, compassionate care and empowering our employees to work in innovative ways. Our values of respect, health, compassion, and integrity guide everything we do, and we strive to create an inclusive environment that appreciates the uniqueness of all individuals.
We offer a comprehensive benefits program, including medical, dental, vision, PTO, retirement matching, tuition reimbursement, and more. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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