Technology Operations Engineer

2 weeks ago


Denver, Colorado, United States Clear me Full time

Position Overview:
As a Technology Operations Engineer, you will play a crucial role in supporting the technological framework for various venues, ensuring optimal performance and reliability.

Key Responsibilities:
- Oversee the maintenance and support of equipment across multiple locations, including hardware, network, and software updates.
- Provide primary Level 2 support, both onsite and remotely, for a range of devices and services, such as laptops and mobile devices.
- Manage and prioritize individual and team ticket queues for escalated issues, ensuring timely troubleshooting and resolution.
- Participate in testing and release support for software deployments, including pre-release lab testing.
- Engage in after-hours on-call rotations as needed.
- Handle IT inventory management for assigned locations, coordinating with vendors when necessary.
- Train and guide local personnel on resolving Tier 1 issues.
- Travel regularly to various locations to deliver onsite training, support, and site audits.
- Execute infrastructure moves and builds as required.
- Facilitate training sessions, both virtual and in-person, on field technology.

Success Metrics:
- Maintain high operational uptime and hardware readiness in accordance with service level agreements.
- Ensure compliance with standards by addressing vulnerabilities and completing software patches promptly.
- Foster strong communication with teammates and stakeholders, building effective relationships across multiple sectors.

Qualifications:
- Bachelor's degree in a technical discipline or equivalent experience; technical certifications may substitute for a degree.
- At least 3 years of experience in a Service Desk or support role, providing both onsite and remote assistance.
- 1-2 years of experience as a Systems Administrator or in a similar capacity.
- Familiarity with Mobile Device Management (MDM) solutions and Windows 10, including Group Policy, imaging, and troubleshooting.
- Excellent communication skills for engaging with both technical and non-technical users.
- Proven ability to deliver exceptional service to customers, both internal and external.
- Capability to train and mentor others in effective troubleshooting methods.
- Strong organizational skills to identify and implement process improvements.

Compensation and Benefits:
At CLEAR, we prioritize your growth and well-being. We offer a hybrid work environment that provides flexibility, along with benefits such as meals and snacks in our offices. Our comprehensive total rewards package includes healthcare plans, family-building benefits, flexible time off, and a 401(k) retirement plan with employer matching.

About CLEAR:
CLEAR's mission is to create seamless experiences that feel magical. With over 25 million members and numerous partners globally, our identity platform is revolutionizing how people navigate their daily lives.



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