Customer Service Representative

4 weeks ago


Katy, Texas, United States SYUFY GROUP Full time
Job Summary

VillaSport Athletic Club and Spa is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Member Services team, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor the Member Services Desk, ensuring that all areas of club operations are accurately represented.
  • Work collaboratively with other departments, including Caf, VillaSpa, Housekeeping, Sports, and Facilities, to ensure seamless operations.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements
  • Excellent phone skills and ability to handle intermittent heavy phones.
  • Efficient, well-organized, and able to handle a variety of duties simultaneously.
  • Previous customer service experience.
  • Bilingual a plus.
  • Minimum 16 years of age (certification requirements vary for Caf roles).

What We Offer
  • Hourly rate of pay based on relevant experience to the role.
  • 401K with dollar-for-dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.
  • Flexible scheduling.


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