Bilingual Customer Service Representative

3 weeks ago


Katy, Texas, United States Staff My Agency Full time
Position Overview

We are seeking a qualified professional to join our team as a Bilingual Customer Service Representative. Insurance experience is not required, as we will provide the necessary training to the right candidate with the right skill set.

We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer experiences. If you thrive in a fast-paced environment and are a self-starter who is eager to learn and grow, then this is an excellent opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:
  • Establish and maintain customer relationships, following up as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic and commitment to success each day.
As a Team Member, you will receive:
  • Base Pay plus Bonus
  • Paid Time Off - for personal time and vacation
  • Paid Holidays
  • Valuable experience
  • Growth potential/Opportunity for advancement within our office
Requirements:
  • Bilingual English/Spanish required
  • Excellent interpersonal and communication skills
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail-oriented
  • Proactive in problem-solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to the agent
  • Property & Casualty license (must be able to obtain within 30 days of hire)
  • Life and Health license (must be able to obtain within 30 days of hire)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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