Technical Support Analyst, Information Systems

2 weeks ago


WinstonSalem, North Carolina, United States InsideHigherEd Full time

Client Success Analyst Overview

The Client Success Analyst is responsible for delivering prompt solutions to end-user computing, application, and network-related challenges to maintain operational efficiency. This role encompasses various support methods, including on-site assistance, electronic communication, and telephonic support to resolve moderate to intricate issues. The Analyst is also tasked with tracking and documenting all incidents through ticketing systems, safeguarding sensitive data, and engaging in meetings and projects as necessary. Flexibility to work outside standard business hours may be required.

Essential Qualifications:

  • Associate of Applied Science Degree in a technology-related discipline along with two years of relevant experience.
  • Proficient understanding of operating systems, client applications, and network connectivity.

Desirable Qualifications:

  • Bachelor's degree is preferred.
  • Willingness to achieve HDI Support Center Analyst certification within three months of employment.

Additional Information:

InsideHigherEd values diversity and inclusivity in the workplace, adhering to non-discriminatory employment practices. Background checks and drug screenings may be conducted for final candidates. Join a team committed to excellence and community engagement.



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