Client Success Specialist, Information Systems

2 weeks ago


WinstonSalem, North Carolina, United States InsideHigherEd Full time

Client Success Analyst Overview

The Client Success Analyst is responsible for delivering prompt solutions to end-user computing, application, and network challenges to maintain operational efficiency. This role encompasses on-site engagements, as well as support via electronic communication methods to resolve moderate to intricate issues. The Analyst is also tasked with tracking and documenting all incidents through ticketing systems, safeguarding sensitive data, and engaging in meetings and projects as necessary. Flexibility for availability beyond standard business hours may be required.

Essential Qualifications:

  • Associate of Applied Science Degree in a technology-related discipline and a minimum of two years of relevant experience.
  • Comprehensive understanding of operating systems, client applications, and network connectivity.

Desirable Qualifications:

  • Bachelor's degree is preferred.
  • Capability to achieve HDI Support Center Analyst certification within three months of employment.

Additional Information:

InsideHigherEd is committed to fostering diversity and inclusivity within the workplace, adhering to non-discriminatory employment practices. Background checks and drug screenings may be performed for final candidates. Join a team that values excellence and community engagement.



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