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IT Support Specialist
2 weeks ago
Axiom Technologies is a leading provider of IT services, dedicated to supporting medium to large-scale enterprises. We pride ourselves on being an Equal Opportunity Employer, welcoming applicants from diverse backgrounds and genders, including Aboriginal and Torres Strait Islander candidates.
Key Responsibilities:
- Investigate and resolve software and hardware challenges.
- Identify and troubleshoot technical issues, including user account setups and network configurations.
- Engage clients with targeted inquiries to swiftly determine the underlying problem.
- Monitor and manage computer system issues until resolution, adhering to agreed timelines.
- Guide clients through a series of troubleshooting steps via phone, email, or chat until the issue is resolved.
- Escalate unresolved problems to the appropriate internal teams (e.g., software developers).
- Provide timely and precise feedback to clients.
- Utilize internal databases or external resources to deliver accurate technical solutions.
- Ensure all issues are documented thoroughly.
- Manage multiple open issues simultaneously.
- Follow up with clients to confirm their IT systems are functioning optimally post-troubleshooting.
Technical Skills and Experience:
- Preferred experience in the healthcare sector, though not mandatory.
- Possession of a vehicle for travel to various sites.
- Availability to work on a shift roster (morning, afternoon, and night shifts).
- Proficient in troubleshooting various computer operating systems (Windows 7/8/10).
- Experience with hardware and software installations, including familiarity with deployment tools like SCCM.
- Basic understanding of Standard Operating Environments (SOE) and group policies.
- Printer support experience.
- Strong knowledge of MS Office tools installation and troubleshooting.
- Exceptional customer service and interpersonal skills.
- Field experience in supporting a range of technologies and services.
- Advanced technical skills, particularly in troubleshooting Windows, Apple, and virtual operating systems.
- Ability to effectively manage time and resources in high-pressure situations while maintaining professionalism.
Personal Attributes:
- Strong end-user computing skills.
- Good understanding of infrastructure support.
- Excellent analytical and problem-solving abilities.
- Highly organized and detail-oriented.
- Strong commitment to customer service and effective communication skills, both verbal and written.
- Passionate about delivering quality results in all tasks.
- Able to work independently as well as collaboratively in a team environment.
- Self-motivated with a drive to innovate and think creatively.
- Preference for straightforward, elegant, and effective solutions.
- Ability to handle and maintain confidential information.
Technical Knowledge:
- In-depth knowledge of Windows operating systems (e.g., XP, Vista, Windows 7, 10).
- Familiarity with Microsoft Office applications.
- Understanding of PC and laptop hardware.
- Knowledge of PC and laptop peripherals, including printers.
- Experience with mobile devices.
Basic Knowledge of:
- Active Directory.
- Exchange.
- Apple operating systems.
- SCCM.
Relevant Experience:
- Minimum of 2 years in a similar role.
Next Steps:
If you are seeking a new challenge in your career, we encourage you to consider this opportunity.
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