User Support Analyst, Information Technology

2 weeks ago


WinstonSalem, North Carolina, United States InsideHigherEd Full time

Client Success Analyst Overview

The Client Success Analyst is responsible for delivering prompt resolutions to user-related computer, application, and network challenges to maintain operational efficiency. This role includes providing support through various channels such as on-site visits, electronic communication, and telephonic assistance to resolve moderate to complex issues. The Analyst is also tasked with documenting all incidents through ticketing systems, safeguarding sensitive data, and engaging in team meetings and projects as necessary. Flexibility to work outside of standard business hours may be required.

Essential Qualifications:

  • Associate of Applied Science Degree in a technology-related discipline along with two years of relevant experience.
  • Proficient understanding of operating systems, client applications, and network connectivity.

Desirable Qualifications:

  • Bachelor's degree is preferred.
  • Willingness to achieve HDI Support Center Analyst certification within three months of employment.

Additional Information:

InsideHigherEd is committed to fostering diversity and inclusivity within the workplace, adhering to non-discriminatory employment practices. Background checks and drug screenings may be conducted for final candidates. Join a team dedicated to excellence and community engagement.



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