Complex Client Success Manager

6 days ago


San Francisco, California, United States Writer Corporation Full time

About Writer Corporation

At Writer, we're revolutionizing the way businesses operate with our cutting-edge AI solutions. With offices in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees is committed to empowering clients with transformative ROI. We've been named one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine.

We're seeking an Enterprise customer success manager to join our team and help drive customer success. The ideal candidate will have 5+ years of experience in a CSM role in Enterprise B2B SaaS, with a proven track record of exceeding GRR and NRR targets. They will be responsible for owning the full customer renewal process, including forecasting, negotiating, and proposal creation, while working collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell.

The successful candidate will have excellent communication and project management skills, with the ability to analyze product usage data and provide deeper insights to customer champions. They will also be accountable to Gross and Net dollar retention rate targets for their clients and develop new and existing relationships across clients to strengthen partnerships and create advocates within their organizations.

Our salary range for this position is $120,000 - $180,000 per year, depending on experience, plus benefits and perks, including generous PTO, medical, dental, and vision coverage, paid parental leave, and flexible spending accounts. If you're a motivated and experienced professional looking for a challenging opportunity, please consider joining our team



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