Founding Client Success Operator
1 week ago
TENTH MOUNTAIN LLC is seeking a Founding Client Success Operator to join their rapidly growing marketplace connecting top companies with specialized recruiters.
About the RoleThis critical position ensures an exceptional experience for both customers and recruiters, managing operations in a fast-paced, high-growth environment. You'll have full ownership of processes and collaborate closely with the entire team to drive success.
Key Responsibilities- Customer Onboarding & Relationship Management: Seamlessly onboard hiring managers, ensuring they're set up for success. Build strong relationships with customers to understand their needs and ensure services exceed expectations.
- Recruiter Success Management: Help recruiters on the platform match with the best job searches, providing support to enable their success.
- Marketplace Operations: Oversee day-to-day marketplace operations, including payments, quality control, and recruiter applications. Continuously optimize operational processes.
- Customer & Recruiter Support: Be the first point of contact for resolving customer and recruiter issues, handling inquiries both proactively and reactively via Slack and Intercom.
We're seeking a candidate with 2-5 years of generalist operations experience at a high-growth B2B startup. Strong problem-solving abilities, exceptional communication, and the ability to work in a fast-paced environment are essential.
What We OfferWe offer a competitive salary range of $90,000 - $130,000, equity, premium healthcare coverage, and a range of perks, including free meals, snacks, drinks, company offsites, gym memberships, and a free bike.
About Our MarketplaceOur platform connects companies with specialized recruiters who can fill open roles efficiently. The marketplace allows companies to scale recruiting efforts based on demand and performance while providing recruiters the freedom to earn and work on their own terms.
Key clients include Enterprise companies like Palantir and Anduril, growth-stage companies like Eight Sleep and Character.ai, and early-stage companies like Mintlify and Jenni.ai.
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