Client Experience Strategist

1 week ago


San Francisco, California, United States Framework Computer Inc Full time
B2B Client Engagement Manager

We are Framework Computer Inc, a visionary company that is transforming the consumer electronics landscape by designing products that not only excel in performance but also minimize environmental impact. Founded in San Francisco in 2019, we introduced two groundbreaking products, the Framework Laptop 13 and 16, which have garnered international acclaim for their modularity and eco-friendliness.

We seek a skilled Customer Success Manager to lead our B2B client engagement efforts, focusing on delivering tailored solutions that meet the unique needs of our small to medium-sized business customers worldwide. As the primary point of contact for these clients, you will be responsible for onboarding, enabling, and driving growth through proactive relationship-building, timely issue resolution, and data-driven insights.

To succeed in this role, you should possess a proven track record in customer-facing roles, preferably in the tech industry, with a strong understanding of product requirements, customer behavior, and market trends. Your exceptional communication, problem-solving, and analytical skills will enable you to navigate complex client situations and drive business outcomes. A competitive compensation package of $95,000 - $110,000 per year and comprehensive benefits make this an exciting career opportunity.



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