Senior Client Services Associate

4 days ago


Chicago, Illinois, United States Planpilot LLC Full time
Job Overview

Firm Background: PlanPILOT is a retirement plan consulting firm offering services to corporations, non-profits, and higher education institutions. Our fast-growing, Chicago-based firm was founded in 2011 and has quickly become an industry leader within our niche. Our expanding team consists of individuals with an entrepreneurial mindset, many having worked for larger organizations.

Job Description: The Senior Client Services Associate supports the day-to-day needs of PlanPILOT's clients in the context of our services. This role involves working closely with the firm's Client Services Manager to ensure client deliverables are executed efficiently and to the highest standard of quality.

Responsibilities:
  • Support retirement plan consultants and clients
  • Benchmarking exercises for clients (e.g., service provider RFPs)
  • Compliance requirements for clients
  • Governance documentation for clients
  • Day-to-day support to consultants for client requests
Required Skills:
  • Associate's or Bachelor's degree
  • 3+ years of experience in client services
  • Energy, enthusiasm, and flexibility
  • High level of professionalism
  • Strong attention to detail
  • Excellent communication skills
Estimated Salary Range:

$65,000 - $85,000 per year



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