Client Services Associate

3 days ago


Chicago, Illinois, United States Planpilot LLC Full time

About the Role

We are seeking a highly motivated and detail-oriented Senior Client Services Associate to join our team at PlanPILOT LLC. This role will support the day-to-day needs of our clients, working closely with our Client Services Manager to ensure timely and high-quality deliverables.

Responsibilities

  • Support retirement plan consultants and clients with benchmarking exercises, compliance requirements, and governance documentation.
  • Maintain knowledge on important legislation affecting clients and identify opportunities for internal process improvement.
  • Ensure client databases are updated and maintained, and provide project management and mentorship support for other Client Service members.

Requirements

  • Associate's or Bachelor's degree in a related field.
  • 3+ years of experience in client services, with a strong focus on communication and relationship management.
  • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
  • Above-average attention to detail and ability to navigate multiple assignments simultaneously.

Benefits

  • $65,000 - $80,000 per year, depending on experience.
  • Flexible work from home options available.
  • Downtown Chicago office location, within walking distance of transportation centers.
  • Comprehensive health benefits, including 401(k) matching.


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