Service Engineer for Instrumentation
2 weeks ago
Position Summary
We are seeking a dedicated professional to provide outstanding support to ELITechGroup clients through a variety of key responsibilities, including:
- Conducting maintenance on devices sent for service, exchange, or lease.
- Offering operational support and product assistance to clients and distributors.
- Ensuring peak performance of ELITechGroup products at client locations.
- Installing devices and providing training at client sites.
- Managing service requests, troubleshooting, scheduling, and efficiently handling documentation.
- Effectively overseeing repair parts inventory to reduce costs.
- Engaging with internal teams regarding client feedback, product challenges, and market trends.
- Utilizing time management strategies and organizing travel plans in a cost-effective manner.
- Providing support to clients outside of regular hours and being available for travel on short notice.
- Completing required reports and advocating for service agreements.
- Maintaining a professional demeanor with a focus on customer satisfaction.
- Performing additional tasks as assigned.
The ideal candidate will possess an associate's or electronics degree along with a minimum of five years of field service experience. Willingness to travel up to 75% is essential.
Work Environment
This role involves on-site responsibilities with frequent travel.
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