Service Engineer for Instrumentation

2 weeks ago


Logan, Utah, United States ELITechGroup Full time
Exciting Opportunity at ELITechGroup

Position Summary

We are seeking a dedicated professional to provide outstanding support to ELITechGroup clients through a variety of key responsibilities, including:
  • Conducting maintenance on devices sent for service, exchange, or lease.
  • Offering operational support and product assistance to clients and distributors.
  • Ensuring peak performance of ELITechGroup products at client locations.
  • Installing devices and providing training at client sites.
  • Managing service requests, troubleshooting, scheduling, and efficiently handling documentation.
  • Effectively overseeing repair parts inventory to reduce costs.
  • Engaging with internal teams regarding client feedback, product challenges, and market trends.
  • Utilizing time management strategies and organizing travel plans in a cost-effective manner.
  • Providing support to clients outside of regular hours and being available for travel on short notice.
  • Completing required reports and advocating for service agreements.
  • Maintaining a professional demeanor with a focus on customer satisfaction.
  • Performing additional tasks as assigned.
Qualifications

The ideal candidate will possess an associate's or electronics degree along with a minimum of five years of field service experience. Willingness to travel up to 75% is essential.

Work Environment

This role involves on-site responsibilities with frequent travel.
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