Automotive Collections Agent

1 week ago

Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is actively seeking a Collections Specialist for a long-term opportunity with a leading auto finance organization.

Position Title: Auto Collector (Long-term temporary assignment)

Compensation: $20.00/ BOE

Work Schedule: Monday - Friday, 8 AM - 5 PM (initially onsite for 3-4 weeks, transitioning to hybrid after training)

Key Responsibilities:

  • Engage in outbound and inbound communication with customers for the purpose of:

- Collecting payments on both active and closed accounts through various methods, utilizing exceptional customer service skills. Outstanding balances may arise from overdue payments, lease-end fees (mileage, wear and tear, property tax), deficiency amounts from repossessions, or unresolved sums from total losses.

- Negotiating payment arrangements when customers require assistance and following up on pending actions or expired payment plans.

- Delivering outstanding customer service while managing incoming calls from both external and internal clients with professionalism.

  • Oversee a designated queue of accounts.
  • When customer outreach presents challenges, conduct skip tracing to locate customers and collateral, and initiate repossession processes when necessary.
  • Collaborate with internal and external teams to address escalated customer concerns and complaints as needed.
  • Provide insights and suggestions for process enhancements or training materials.
  • Adhere to corporate standards and compliance regulations.

Qualifications:

  • High School Diploma or GED is required; a Bachelor’s Degree is preferred.
  • 1-2 years of experience in a Customer Service and/or Collections setting is preferred.
  • Familiarity with the automotive sector is advantageous.

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