Automotive Service Consultant

2 weeks ago


Fort Worth, Texas, United States Freeman Auto Group Full time
Job Overview

Automotive Service Consultant – Freeman Auto Group

We are seeking an Automotive Service Consultant who excels in delivering exceptional customer service. The ideal candidate will warmly welcome clients, manage appointment scheduling, and serve as the crucial link between customers and service technicians. If you possess the ability to instill confidence in customers regarding their service needs, consider this opportunity to advance your career with us.

Key Responsibilities

  • Promptly and courteously greet customers in the service department—your attitude is key
  • Actively listen to customer concerns and effectively communicate repair requirements to technicians
  • Promote additional services using respectful and honest methods
  • Provide precise estimates for repairs and maintenance
  • Follow dealership policies regarding vehicle care and operations
  • Keep customers updated on the status of their repairs
  • Manage and sell extended warranty options
  • Ensure the quality of repairs and confirm all tasks are completed
  • Notify customers when their vehicles are ready for collection
  • Discuss repairs and associated costs clearly with customers
  • Address minor customer issues and complaints
  • Keep the Service Manager informed of any issues or potential concerns
  • Maintain Customer Satisfaction Index (CSI) scores in line with dealership standards

Benefits Offered

  • Medical Insurance
  • Health Savings Account (HSA)
  • Dental Coverage
  • Vision Insurance
  • 401(k) Retirement Plan
  • Basic Life Insurance
  • Accident & Critical Illness Coverage
  • Paid Training Opportunities
  • Short-Term Disability Insurance
  • Employee Purchase Program

About Freeman Auto Group

Freeman Auto Group is dedicated to finding skilled individuals who are eager to pursue a fulfilling and dynamic career in the automotive sector. We provide a comprehensive benefits package and a supportive work environment with a variety of career paths in sales, service, and management. If you are committed to delivering outstanding customer service and strive for excellence, we encourage you to explore this opportunity.



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