Customer Support and Quality Assurance Specialist
2 weeks ago
Compensation: Starting at $22-$25 per hour
Work Schedule: Monday to Friday, from 7am to 4pm.
Benefits: Generous paid time off (20 days annually), paid holidays, comprehensive medical, dental, and vision coverage, along with complimentary snacks and beverages.
Training: Comprehensive training on our innovative 3D design software will be provided.
Position Overview:
At Structure Studios, we specialize in developing the leading 3D design software utilized by a vast majority of top outdoor living designers. Our goal is to enhance lives through exceptional 3D experiences, and our exemplary customer support plays a crucial role in achieving this mission.
As a valued member of our distinguished team, you will assist clients in navigating our software, evaluate software functionalities, and pinpoint any software-related issues that could affect our users. An effective specialist is characterized by patience, approachability, and excellent communication skills. If you excel at helping customers understand technical solutions and possess a keen eye for detail, you will receive continuous training to thrive in our stable and secure environment.
Key Responsibilities:
- Allocate 50% of your time to delivering customer support through phone and email interactions.
- Dedicate the remaining 50% to Quality Assurance: assessing software features and reporting findings to the development team.
- Identify software challenges and functionalities that may cause confusion for users.
- Provide consistent, friendly, and professional service to our extensive member base.
- Offer software assistance to resolve member inquiries regarding company products.
- Collaborate within a team to foster outstanding customer service.
Qualifications:
- Minimum of 2 years experience in customer service with a focus on computer/software support.
- Exceptional verbal and written communication abilities.
- Solid understanding of software installation and configuration in a Windows environment.
- Proficient in using or building Windows-based computers.
- 1+ years of experience in Software Quality Assurance is advantageous.
- Bilingual proficiency in Spanish and English is a plus.
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