Customer Support Specialist

4 weeks ago


Kansas City, Missouri, United States Commerce Bank Full time

About Working at Commerce

At Commerce Bank, we're committed to helping people find financial safety and success, and our Commercial Card Customer Support Specialist plays a vital role in making that happen.

This role is all about providing technical system support for Commercial activities that cross department boundaries within the Operations Division. You'll be empowered to take corrective measures to resolve customer problems and provide training support for Network and Mainframe computer systems serviced by Treasury Services Operations and other Operational departments.

Key Responsibilities:

  • Assist with low to medium complexity resolution issues with a heightened customer focus
  • Answer inbound phone calls from customers and third parties
  • Open, review, and resolve cases through case management
  • Process account maintenances through various applications
  • Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
  • Adapt communication style based on engagement and audience
  • Perform other duties as assigned

Requirements:

  • Basic knowledge of bank operations
  • Excellent customer service skills
  • Ability to learn new processes quickly and critical thinking skills
  • Ability to learn and understand extended Commerce systems, platforms, and products
  • Ability to work off-shifts as necessary
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Moderate level of proficiency with Microsoft Word, Excel, and Outlook

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:

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