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Lead Tools Support Engineer

2 months ago


Coppell Texas, United States KLM Careers Full time
About the Role

We are seeking a highly skilled and experienced Senior ALM Administrator to join our team at KLM Careers. As a key member of our organization, you will be responsible for providing technical support and expertise in the administration of our Micro Focus ALM tool suite.

Key Responsibilities
  • Administer and manage Micro Focus ALM licenses, users, and projects
  • Configure and customize user roles, workflows, and project entities
  • Develop and implement scripting and automation solutions to streamline repetitive tasks
  • Design and develop workflows and configurations to meet business needs
  • Monitor and proactively manage centralized shared tools services, including license servers, databases, and infrastructure
  • Integrate Micro Focus ALM with other tools and systems
  • Develop and maintain training materials and train users on the effective use of Micro Focus ALM
  • Provide technical support and guidance to users on Micro Focus ALM-related topics
Requirements
  • Minimum of 6 years of experience in Micro Focus ALM administration and technical support
  • Strong knowledge of Micro Focus ALM, including licensing, user management, and project configuration
  • Experience with scripting and automation, including VB scripting and Micro Focus ALM OTA API
  • Ability to write and execute SQL queries for data extraction, reporting, and customization
  • Experience integrating Micro Focus ALM with other tools and systems
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
What We Offer

As a Senior ALM Administrator at KLM Careers, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.