Lead Tools Support Engineer

3 days ago


Coppell, Texas, United States MetaOption LLC Full time
Job Summary

In this role, you will be responsible for supporting engineering project teams on ALM tools related topics, including tool rollout, configuration, and training. You will also be the first point of contact for user management, troubleshooting, and coordination with IT on ALM tool related topics.

Key Responsibilities
  • Administer QC server licenses
  • Create new users and projects
  • Monitor and report on tool usage
  • Provide Quality Center customization support
  • Work closely with engineering domains to support ALM tool related topics
  • Support PMT organization to deploy current and new tool suites to engineering projects
  • Develop training material and train users on using the ALM tool per the process
  • Develop training material and train team on how to support ALM tool for user community
  • First point of contact to users on ALM tool related topics
  • Support users by creating tool related scripting and automation of repetitive tasks
  • Support engineering teams to extract charts and dashboards from the ALM tools
  • Support Configuration Manager, Change and Problem Resolution Manager to monitor and extract audit reports from the ALM tools
  • Pilot new tools, perform tests with IT organization before upgrade or new tool roll out
Requirements
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience


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