Lead Tools Support Engineer

1 month ago

Coppell, United States KLM Careers Full time

Lead Tools Support Engineer Coppel

Coppell TX Hybrid 3 days a week onsite

Must be a US Citizen or Green Card holder.

In this position you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as tool roll out configuring tools to project and business needs and training. Additionally you will be the first point of contact for user management troubleshooting coordination with IT on ALM tool related topics.

  • Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
  • Excellent organizational and interpersonal skills (required)
  • Excellent time management skills (required)
  • Excellent written and verbal communication skills (required)
  • Excellent analytical and problemsolving skills (required)
  • Ability to work independently with minimal supervision (required)
  • Job Responsibilities
  • Micro Focus ALM Admin
  • Responsible to administrate QC server licenses.
  • Responsible to creating new users.
  • Responsible to create new projects.
  • Usage Monitoring and reporting.
  • Quality Center Customization support.
  • Work closely with all engineering domains to support on ALM tool related topics.
  • Support PMT organization to deploy current and new tool suites to engineering projects.
  • Develop training material and train users on using the ALM tool per the process.
  • Develop training material and train team on how to support ALM tool for user community.
  • First point of contact to users on ALM tool related topics i.e. tool usage issue resolution etc.
  • Support users by creating tool related scripting and automation of repetitive tasks.
  • Support engineering teams to extract charts and dashboards from the ALM tools.
  • Support Configuration Manger Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
  • Pilot new tools perform tests with IT organization before upgrade or new tool roll out.
  • Monitoring
  • Support multiple projects across different time zones.
  • Administrative tasks for Application Maintenance
  • Microfocus QC / ALM / Octane installation upgrade and environment design
  • Migration of projects to latest version of the application
  • New patch implementation
  • Validation and verification of the upgraded environment and projects
  • Microfocus QC /ALM / Octane project creation and maintenance
  • Monitor and proactive management of centralized shared tools services such as license servers databases application services and infrastructure that underpins these.
  • Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
  • Administrative tasks for implementing MF QC / ALM functionality.
  • Experience implementing new functionality.
  • Customization and configuration of the project as per the project requirement (user roles project entities Alerts Workflows etc.)
  • Designing and developing workflows and configurations
  • Development of template projects and cross project customization
  • Customizing within the dashboard/reporting module
  • Identify analyze and mitigate project and operational risks.
  • Ability to coordinate activities with various technical teams (network database and architecture) to structure solutions.
  • Development and communication of tool usage and best practices
  • Understanding and developing SQL queries
  • Experience in V B scripting and Microfocus QC / ALM OTA API
  • Knowledge of macro creation
  • Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
  • Ability to think of new solutions and be proactive to go with a cando attitude.
  • Proven verbal and written skills to communicate / report both technical and nontechnical audiences.

Leadership Expectations

  • Champion Inclusion: Embrace individual differences and create an environment of support belonging and trust. Invite every voice every day.
  • Communicate Clearly: Listen to understand ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
  • Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up down and across to enable enterprise results.
  • Instill Ownership: Ensure accountability manage execution and mitigate risk to deliver results. Instill initiativetaking to make a positive impact.
  • Inspire Growth: Develop yourself and others through coaching feedback and mentorship to meet career goals. Build capabilities of others strengthen our organization.
  • Propel Change: Think critically respectfully challenge and create innovative ways to drive growth. Be bold and challenge to make things better.

Qualifications

Minimum of 6 years of related experience

Bachelors degree preferred or equivalent experience

Required Knowledge Skills and Abilities: (Hiring Companies ATS Questions):

1. Do you have Experience in managing licenses creating users and setting up projects.

2. Do you have Micro Focus ALM/QC/Octane Administration experience

experience

3. Do you have Customization of user roles workflows and project entities experience

4. Do you have Crossproject customization and template development experience

5. Do you have Scripting and Automation experience

6. Do you have Proficiency in VB scripting and Microfocus QC/ALM OTA API.

7. Do you have Experience with automating repetitive tasks and toolrelated scripting.

8. Do you have SQL Query Development experience

9. Do you have Ability to write and execute SQL queries for data extraction reporting and customization

10. Do you have Experience integrating ALM with Micro Focus and thirdparty tools.

11. Do you have Tool Configuration and Customization experience

12. Do you have the Ability to configure dashboards develop custom reports and create workflow designs.

13. Do you have Proactive monitoring of ALM environments servers databases and license usage experience

14. Do you have Project Migration and Management experience

15. Do you have Experience migrating projects to newer versions of ALM and maintaining ongoing usage.

16 Must be a US Citizen or Green Card holder.

Remote Work :

No

  • Lead Tools Support Engineer

    1 month ago

    Coppell, Texas, United States KLM Careers Full time

    Job Title: Lead Tools Support EngineerAt KLM Careers, we are seeking a highly skilled and experienced Lead Tools Support Engineer to join our team. As a key member of our engineering project team, you will play a crucial role in supporting the effective management of ALM (Application Lifecycle Management) tools.Key Responsibilities:Administer Micro Focus...

  • Lead Tools Support Engineer

    3 weeks ago

    Coppell, Texas, United States KLM Careers Full time

    Job DescriptionThe role of the Lead Tools Support Engineer is to provide advanced support to engineering project teams by effectively managing ALM tools. This position involves planning and executing the rollout of tools, configuring them according to project and business needs, and delivering training.Key Responsibilities:Administer Micro Focus ALM/QC...

  • Lead Tools Support Engineer

    1 month ago

    Coppell, United States KLM Careers Full time

    Lead Tools Support Engineer Coppel Coppell TX Hybrid 3 days a week onsite Must be a US Citizen or Green Card holder. In this position you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as tool roll out configuring tools to project and business needs and training....

  • Lead Tools Support Engineer with Micro Focus ALM Admin Expertise

    4 weeks ago

    Coppell, Texas, United States Resiliency Full time

    Job SummaryIn this critical role, you will be part of the Direct Delivery (DPO COE) organization, supporting engineering project teams on ALM tools-related topics such as tool rollout, configuration, and training. As the first point of contact for user management, troubleshooting, and coordination with IT, you will play a vital role in ensuring seamless ALM...

  • Technical Support Engineer

    2 weeks ago

    coppell, United States Lead Allies Inc. Full time

    ** 6 Months contract to hire opportunity ------ 100% on-site in Coppell, TX ** We are seeking a skilled and dedicated Technical Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software,...

  • Technical Support Engineer

    2 weeks ago

    coppell, United States Lead Allies Inc. Full time

    ** 6 Months contract to hire opportunity ------ 100% on-site in Coppell, TX ** We are seeking a skilled and dedicated Technical Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software,...

  • Technical Support Engineer

    3 weeks ago

    Coppell, United States Lead Allies Inc. Full time

    ** 6 Months contract to hire opportunity ------ 100% on-site in Coppell, TX ** We are seeking a skilled and dedicated Technical Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software,...

  • Desktop Support Engineer

    3 weeks ago

    Coppell, United States Lead Allies Inc. Full time

    We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue...

  • Desktop Support Engineer

    3 weeks ago

    coppell, United States Lead Allies Inc. Full time

    We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue...

  • ALM Tools Administrator

    4 weeks ago

    Coppell, Texas, United States Dexian Full time

    Job SummaryWe are seeking a highly skilled ALM Tools Administrator to join our team at Dexian. As a key member of our organization, you will be responsible for administering and supporting our Micro Focus ALM tools, ensuring seamless functionality and optimal performance.Key ResponsibilitiesAdminister and configure ALM tools to meet project and business...

  • Software Engineering Team Lead

    7 days ago

    Coppell, Texas, United States Wolters Kluwer Full time

    Job SummaryWe are seeking a highly skilled Software Engineering Team Lead to lead and manage development teams in designing, developing, and delivering AI-driven enhancements to our software suite. The ideal candidate will have 8+ years of experience in software development, with at least 3 years managing development projects using Agile methodologies.Key...

  • Lead Platform Engineer

    4 weeks ago

    Coppell, Texas, United States Dtcc Full time

    About the RoleThe Lead Platform Engineer will drive platform strategy and support for the Private Cloud infrastructure services environment. This includes performing design analysis, creating and maintaining documentation, planning, testing, and implementation.Key ResponsibilitiesPerform design analysis, documentation, and planning for strategic IT...

  • Production Support Engineer

    2 weeks ago

    coppell, United States Convergenz Full time

    Production Support EngineerFull Time Hybrid role in Coppell, TXTop 3 Technical Skills:Azure: Azure DevOps, ARM Templates, Azure Policy, Azure CLI, Azure Rest APIMS SQL ServerTroubleshooting and restoring service to application servicesThe Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You...

  • Production Support Engineer

    2 weeks ago

    coppell, United States Convergenz Full time

    Production Support EngineerFull Time Hybrid role in Coppell, TXTop 3 Technical Skills:Azure: Azure DevOps, ARM Templates, Azure Policy, Azure CLI, Azure Rest APIMS SQL ServerTroubleshooting and restoring service to application servicesThe Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You...

  • Automotive Tooling and Electric Vehicle Manager

    2 weeks ago

    Coppell, United States Crash Champions Full time

    The Automotive Tooling and Electric Vehicle Manager will lead the Tooling and EV Department to support day-to-day operations and maintain relationships with automotive tooling partners. This role requires expertise in EV technology, management, and training to introduce new tools, equipment, and practices. The manager will also oversee the research,...

  • Automotive Tooling and EV Manager

    4 weeks ago

    Coppell, United States Disability Solutions Full time

    Champions Do More The ATE - Manager, Tooling and EV will work to ensure that ATE and Crash Champions have the necessary EV knowledge and tooling that supports day-to-day operations. This role will maintain relationships with OE and aftermarket automotive tooling partners to research and implement technology aligned with ATE operations. The manager will...

  • Production Support Engineer

    2 weeks ago

    Coppell, United States Convergenz Full time

    Production Support EngineerFull Time Hybrid role in Coppell, TXTop 3 Technical Skills:Azure: Azure DevOps, ARM Templates, Azure Policy, Azure CLI, Azure Rest APIMS SQL ServerTroubleshooting and restoring service to application servicesThe Production Support Engineer will be responsible for troubleshooting and restoring service to application services. You...

  • Desktop Support Engineer

    3 weeks ago

    coppell, United States Optimize Search Group Full time

    Title: Desktop Support EngineerLocation: Coppell, TX (100% onsite)Duration: Long term contract (12-16 months) with option to hireJob Summary:Our client is seeking a skilled and dedicated Desktop Support Engineer to join their Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services...

  • Desktop Support Engineer

    2 weeks ago

    coppell, United States Optimize Search Group Full time

    Title: Desktop Support EngineerLocation: Coppell, TX (100% onsite)Duration: Long term contract (12-16 months) with option to hireJob Summary:Our client is seeking a skilled and dedicated Desktop Support Engineer to join their Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services...

  • Desktop Support Engineer

    3 weeks ago

    Coppell, United States Optimize Search Group Full time

    Title: Desktop Support EngineerLocation: Coppell, TX (100% onsite)Duration: Long term contract (12-16 months) with option to hireJob Summary:Our client is seeking a skilled and dedicated Desktop Support Engineer to join their Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services...