Front Desk Representative

3 days ago


Charlotte, North Carolina, United States Summit Hospitality Group Full time
Job Title: Front Desk Agent

Join Summit Hospitality Group as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences.

Job Summary:

The Front Desk Agent is responsible for providing personalized service to guests, ensuring their stay is memorable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • 2+ years of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift 50 pounds and stand for long periods.
Work Environment:

Front Desk Agents work in a dynamic and fast-paced environment, interacting with guests and colleagues throughout the day. This role requires flexibility, adaptability, and a positive attitude.



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