Wholesale Operations Coordinator

4 days ago

New York, New York, United States TOD'S Full time
Job Summary

The Wholesale Operations Coordinator is a key member of the TOD'S Wholesale team, responsible for executing the Order to Delivery process, system & process management, supporting the Wholesale team, and participating in key customer meetings.

Key Responsibilities
  • Support operational initiatives, including order fulfillment & allocation, wholesale trading partners' EDI and non-EDI orders, inventory management, and support for all indirect models including Hybrid, Wholesale and Franchise.
  • Manage the complete sales order lifecycle from order inception, entry, to fulfillment, including new client setup, order confirmations.
  • Daily review of ready goods, shipments, orders, changes in distribution and deliveries for each account; secure and ensure timely fulfillment of all orders.
  • Manage EDI process from input manual orders, checking stock availability, Cross check and address discrepancies in EDI orders. Ensure accuracy of shipments & documentation including UPCs for outgoing shipments.
  • Closely collaborate with Commercial Customer Service, Finance, Operations, Pricing Office in both HQ and in the US to ensure timely and effective coordination of input & outgoing orders; assist with logistics for the Americas for Nordstrom, Neiman Marcus, Holt Renfrew, Bloomingdales, Bergdorf, Saks, Franchise etc; sustain & strength customer loyalty.
  • Support sales and address in-season demand through cross-functional coordination to leverage omni-channel inventory / available stock. Liaise between different departments and the customer to provide the best experience.
  • Track and manage all company inventory within Indirect channel; perform regular checks to identify and proactively resolve inventory discrepancies, including identifying reasons for discrepancies, correcting errors, and updating systems and procedures to mitigate further issues.
  • Create & streamline processes and/or work flows to help scale the business; support efforts including new or expanded models including Dropship, Marketplace, E-concession, etc.
  • Manage return authorization and follow-through with returns up to finalizing the credit due.
  • Provide feedback to leadership on solutions and improvements related to operations and logistics.
  • Develop and maintain a comprehensive understanding of the company's products and services.
  • Supports, executes directive, and collaborates with Account Executives, Coordinators & VP of Wholesale.
Requirements
  • Bachelor's degree or higher
  • Must enjoy customer service and support sales through working directly with customers
  • Prior work experience in a sales department as a Wholesale Assistant, or similar role
  • High proficiency with MS Office applications with emphasis on Excel (v-look ups, pivots, shortcuts) & Power Point
  • Prior experience with order management systems
  • Must be detail oriented, highly organized, and attentive to time-management & prioritization
  • Must be able to resolve customer issues with little supervision
  • Ability to prioritize while handling multiple tasks
  • Documented track record of successful work history & customer service skills
  • Self-motivated
  • Ability to work both as apart of a team & independently

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