Inventory Specialist

4 weeks ago


Watertown, Massachusetts, United States Walgreens Full time
Job Summary:

As an Inventory Specialist at Walgreens, you will be responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store. This includes front-end and pharmacy inventory management activities, such as receiving, counting, ordering, and facilitating returns. You will champion On-Shelf Availability and be responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Additionally, you will validate and ensure accuracy of planograms and review and coordinate the proper use of reports and system applications that impact front-end and pharmacy on-hand balances and pricing.

Key Responsibilities:

Execute and maintain front-end and pharmacy asset protection techniques
File claims for warehouse and vendor overages, shortages, order errors, or damaged goods
Open and close stores in the absence of management, including start-ups, cash handling, and ensuring the floor and stock room are ready for the business day
Engage customers by greeting them and offering assistance with products and services
Resolve customer issues and answer questions to ensure a positive customer experience
Model and share customer service best practices with team members
Execute and coach team members on warehouse and vendor inventory management processes
Scan in all deliveries while the vendor is still in the store, including common carrier deliveries
Focus on One Box receiving and take the appropriate action marking delivery as received if the product was physically delivered
Verify all pharmacy shipments are posted for products physically received at the store
Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, and accurately report any shortages or damaged product
Complete On-Shelf Availability (OSA) end-to-end process, including warehouse and direct store delivery (DSD) for planogrammed departments
Facilitate excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock
Verify posting of all pharmacy/prescription claims
Complete execution of all pricing activities, including price changes, markdowns, and markdowns deletes
Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks
Support front-end and pharmacy ordering by ordering expense items and monitor pharmacy manual orders to identify excess orders
Maintain consigned inventory and orders as required
Ensure all designated pull & quarantine item on-hands are updated and placed in the designated holding area
Maintain accurate inventory counts and accuracy of on-hand quantities, including basic departments, stockroom, and overstock locations
Ensure the store maintains inventory compliance with state and local laws regarding regulated products
Assist in the maintenance of inventory records, including receiving and posting of all products received at the store in all inventory systems
Organize files and retain all invoices/receipts/return authorizations necessary for all inventory activities
Help prepare for physical inventory and support physical inventory day activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing the third-party team on the day of inventory
Support keeping all counters and shelves clean and well merchandised
Be knowledgeable of all store systems and equipment
Assist and coach store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions, and package returns at Walgreens
Support execution of Pickup Program
Responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids
Complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested for point of sale
Comply with all company policies and procedures and maintain respectful relationships with coworkers

Requirements:

One year of prior retail work experience with knowledge
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Must have a willingness to work a flexible schedule, including evening and weekend hours
Demonstrated attention to detail and ability to multi-task and manage execution
Experience in identifying operational issues and recommending and implementing strategies to resolve problems

Preferred Qualifications:

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate
Prior work experience with Walgreens, with an evaluation on file

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