Restaurant Operations Specialist

3 weeks ago


Watertown, New York, United States US Foods Full time

Drive customer business success and deepen relationships by providing consultation on restaurant operations to maximize profitability & gain efficiency.

Key Responsibilities:
  • Build or deepen key customer relationships at the management level by consulting with customers on all aspects of restaurant operations and provide recommendations for improvement.
  • Develop business assessment reports and work with customers to build agreed upon action plans, targets, and timelines to address short- and long-term opportunities. Achieve customer savings and customer engagement goals.
  • Champion expanded use of value-added services, specifically advanced tools such as POS integration, inventory management, menu profitability, data syndication, analytics, and financial analysis. Develop strategies utilizing these advanced tools to best enhance US Foods sales and maximize customer savings.
  • Educate field sales organizations on value-add programs and related sales implications; provide guidance on how they may support in building and maintaining relationships with customers.
  • Responsible for development and tracking of annual performance goals in collaboration with Division Management and Regional Customer Success teams.
  • Collaborate with Restaurant Marketing Consultants, Chefs/Food Fanatics, and Specialists to deliver relevant subject-matter-expertise.
  • Participate in Value-Added Services councils, staying abreast of latest offerings while sharing best practices, competitive intelligence, and other local activities.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Minimum 5 years of previous restaurant operations experience (both Back of the House and Front of the House) required; sales experience preferred.
  • Strong communication skills (both written & verbal)
  • Able to prioritize and work autonomously
  • Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint required.


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