Account Manager Luxury Service

7 hours ago


Miami Gardens, Florida, United States Miami Dolphins Full time
Account Manager Luxury Service Job Description

The Account Manager Luxury Service is a key role within the Miami Dolphins organization, responsible for delivering exceptional customer experiences to our highest-end Luxury Members. This position requires a passion for service, a proactive approach to sales, and a proven track record of exceeding revenue goals.

Key Responsibilities:
  • Nurture relationships with clients and prospective clients through personalized outreach, networking events, and creative means.
  • Develop and implement a client engagement strategy that drives client retention and upsell opportunities.
  • Provide a first-class customer service and game day experience, including personalized touchpoints and the activation of Luxury Member benefits.
  • Renew expiring Luxury Member agreements into new multi-year agreements.
  • Proactively identify new sales opportunities through prospecting, referrals, add-ons, and upgrades from the current book of business.
  • Document all interactions and key account information in Microsoft Dynamics CRM.
  • Meet metric expectations and annual goals, while maintaining high service levels, standards, and company values.
Qualifications:
  • Bachelor's or Associate's Degree preferred.
  • Minimum of 3 years customer retention or new sales experience with a luxury brand or in the sport, entertainment, or hotel industry.
  • Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level executives.
  • Experience working with multi-year contractual agreements.
  • Excellent written and oral communication/interpersonal skills required.
  • Ability to multi-task and prioritize both important and urgent requests.
  • Excellent organizational skills, attention to detail, and time management.
  • Flexibility to work weekends, nights, and holidays as required by the schedule of events.
  • Candidate should be competitive, professional, and self-starting.
  • Strong verbal and written communications skills required in English and additionally preferred in Spanish.
Benefits:
  • Medical, dental, and vision insurance.
  • Life insurance (including voluntary coverage for spouses and children).
  • Long term disability insurance.
  • Ticket benefits for events including Miami Dolphins games, the Formula 1 Miami Grand Prix, and the Miami Open.
  • Employee gym, subsidized lunch program, and discounts on a variety of products and services.
  • 401k, Paid time off (PTO), and company holidays.

The Miami Dolphins, Hard Rock Stadium, and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

The Company is an equal opportunity employer and welcomes applications from diverse candidates.



  • Miami, Florida, United States Luxury Cruise Connections Full time

    Job OverviewPosition Title: Luxury Cruise Sales AdvisorRole Summary:Are you enthusiastic about the luxury cruising sector? Do you excel in dynamic environments? Luxury Cruise Connections is in search of a dedicated professional who can transform opportunities into loyal customers by delivering outstanding service, insightful travel recommendations, and...


  • Miami, Florida, United States Luxury Cruise Connections Full time

    Job OverviewPosition Title: Luxury Cruise Sales AdvisorPosition Summary:Are you enthusiastic about the world of luxury cruising? Do you excel in dynamic and fast-paced settings? Luxury Cruise Connections is seeking a dedicated professional who can transform opportunities into satisfied customers and foster long-term relationships through outstanding service,...


  • Miami Beach, Florida, United States Luxury Rentals Full time

    Job Title: VIP ConciergeJob Summary:Luxury Rentals Miami Beach is seeking a highly skilled and experienced VIP Concierge to join our team. As a key member of our Guest Relations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests' expectations are exceeded.Responsibilities:Guest Experience: Provide...


  • Miami Beach, Florida, United States Luxury Rentals Full time

    Job OverviewLuxury Rentals is a leading luxury vacation rental company in Miami, dedicated to delivering exceptional service and experiences to our guests. We are seeking a highly skilled and detail-oriented Residence Quality Assurance Specialist to join our team.Key ResponsibilitiesConduct thorough inspections of our residences upon guest departure to...


  • Miami, Florida, United States Michael Page Full time

    About Our ClientOur client is a renowned luxury real estate developer specializing in bespoke high-end residential properties in the Miami area. With a focus on innovative designs, exceptional quality, and attention to detail, they have established a reputation as one of the top luxury home builders in South Florida.Job DescriptionKey Responsibilities:Manage...


  • Miami, Florida, United States Luxury Cruise Connections Full time

    Job OverviewPosition Title: Luxury Cruise Sales AdvisorPosition Summary:Are you enthusiastic about the cruise sector and dedicated to providing exceptional service?Luxury Cruise Connections seeks a motivated individual who can transform leads into loyal clients by delivering outstanding customer experiences, insightful travel recommendations, and precise...


  • Miami, Florida, United States EVR Inc Full time

    Job OverviewPosition: Station ManagerCompensation: $20 per hour plus tipsRole SummaryEVR Inc. is an innovative startup in the electric mobility sector, collaborating with electric vehicle manufacturers to establish and manage rental stations at prestigious luxury hotels.Our current partnerships include renowned establishments in the hospitality industry.We...


  • Miami, Florida, United States Air Charter Service Full time

    Job OverviewAir Charter Service is a leading aircraft charter company seeking a highly motivated and results-driven Private Jet Sales Consultant to join our team.Key ResponsibilitiesBuild and maintain relationships with high-net-worth individuals, CEOs, celebrities, and other influential clients to promote our luxury aviation services.Develop and execute...


  • Miami, Florida, United States Retail For The People Full time

    Job OverviewWe are seeking experienced Store Managers to join our network of elite fashion and luxury professionals. This position will be located at a high-end retail location.At Retail for the People, we are known as the 'pop-up experts' and we are on the lookout for exceptional individuals who want to work with us to create immersive store experiences for...


  • Miami, Florida, United States Hermès Full time

    Job SummaryWe are seeking a highly skilled Marketing Executive to join our Hermès Parfums Americas team in Miami. As a key member of our marketing department, you will be responsible for supporting the development and implementation of marketing strategies and activities in Travel Retail Americas, South and Central Americas Local Markets, and the...


  • Miami Gardens, Florida, United States AEG Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Consultant to join our team at AEG. As a Sales Consultant, you will be responsible for selling premium hospitality packages for the F1 Miami Grand Prix.Key ResponsibilitiesSales Strategy and Execution:Develop and implement sales strategies to achieve and exceed sales targets for hospitality...


  • Miami, Florida, United States The Collection Full time

    Luxury Automotive Service SpecialistJoin Our Esteemed TeamAt THE COLLECTION, we pride ourselves on delivering a level of service that distinguishes us from the competition. Our team members are invaluable assets, playing a crucial role in providing our clientele with an unparalleled automotive ownership experience.We are not just another dealership; we boast...


  • Miami, Florida, United States Five Star Valet Full time

    Job Description**Job Summary:**We are seeking a highly motivated and customer-focused Doorman to join our team at Five Star Valet. As a Doorman, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and luxurious experience.Key Responsibilities:**Greet and Assist Guests:** Warmly greet arriving and departing...


  • Miami Beach, Florida, United States Tourneau|Bucherer Full time

    Job Title: Private Client Manager Reports to: Store Director Division: Retail OVERVIEWThe Private Client Manager is dedicated to attracting new clientele while enhancing relationships with existing customers to optimize their spending. This role positions Bucherer as a leader and innovator in the luxury market, particularly in high-value watches and jewelry....


  • Miami, Florida, United States Ultimate Jet Vacation Full time

    Job OverviewWe are seeking a highly skilled and experienced Luxury Travel Advisor - Europe Specialist to join our team at Ultimate Jet Vacation. As a key member of our team, you will be responsible for delivering exceptional customer service, creating bespoke travel itineraries, and exceeding sales targets.Key ResponsibilitiesAct as the primary point of...


  • Miami, Florida, United States Luxuria Vacations Full time

    Role Mission:Are you passionate about working in luxury travel and closing deals? We have an excellent opportunity for a Luxury Travel Advisor who excels in outbound phone sales.At Luxuria Vacations, we believe planning a luxurious vacation should be as enjoyable as the journey itself. As a Luxury Travel Advisor, your main responsibility will be to convert...


  • North Miami Beach, Florida, United States Towne Park Full time

    At Towne Park, we're dedicated to delivering exceptional experiences. As a hospitality services company, our commitment is to create smiles. As a Luxury Valet Cashier, you'll play a key role in making this happen. Your responsibilities will include providing top-notch service to our clients, ensuring seamless transactions, and maintaining a clean and...


  • Miami Beach, Florida, United States Anatomy Full time

    Job DescriptionWe are seeking a highly skilled and experienced individual to join our team as a Sanctuary Operations Manager at Anatomy.Key Responsibilities:Operational Excellence: Oversee and ensure the smooth day-to-day operations of the Anatomy Sanctuary during prime time hours, under the supervision of the Assistant General Manager/General Manager.Member...


  • Miami, Florida, United States ttg Talent Solutions Full time

    Job Title: Luxury Travel ConsultantLocation: North Miami Beach, FL 33180Type: Hybrid (3 days work-from-home, 2 days in-office)Schedule: Full-timeJob OverviewWe are seeking a skilled Luxury Travel Consultant to join our team at ttg Talent Solutions. As a Senior Travel Advisor, you will be responsible for curating and managing luxury travel experiences for...


  • Miami, Florida, United States Warren Henry Automotive Group Full time

    {"Overview": "At Warren Henry Automotive Group, we strive to deliver an exceptional experience to our customers. As a Vehicle Concierge, you will be the face of our luxury brand, responsible for delivering and picking up vehicles with precision and care.", "Responsibilities": "Vehicle Delivery: Ensure vehicles are in delivery quality, confirm logistical...