Residence Quality Assurance Specialist
1 day ago
Luxury Rentals is a leading luxury vacation rental company in Miami, dedicated to delivering exceptional service and experiences to our guests. We are seeking a highly skilled and detail-oriented Residence Quality Assurance Specialist to join our team.
Key Responsibilities- Conduct thorough inspections of our residences upon guest departure to ensure they meet our high standards of cleanliness and quality.
- Perform detailed inventories to account for any damaged or missing items, and report any issues promptly to our Property Management team.
- Collaborate with our Housekeeping and Maintenance teams to ensure our properties are in exceptional condition and meet our brand standards.
- Assist with furniture moving and other tasks as needed to ensure a seamless guest experience.
- Provide exceptional customer service to our guests and colleagues, responding to their needs and concerns in a timely and professional manner.
- Experience in hospitality or customer service with a focus on delivering exceptional service and experiences.
- Strong organizational and time management skills to prioritize tasks and manage multiple responsibilities.
- Excellent communication and interpersonal skills to work effectively with colleagues and guests.
- Ability to work independently and as part of a team to achieve common goals and objectives.
- Fluency in English, both written and verbal to communicate effectively with guests and colleagues.
- Experience in luxury hotels or vacation rentals with a focus on delivering exceptional service and experiences.
- Technical skills to learn and use our property management software and other systems.
- Ability to work flexible shifts to meet the needs of our guests and business.
Luxury Rentals is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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