Maitre D'

1 day ago

Los Angeles, California, United States Kimpton Hotel Full time

Why We're Here
We believe that heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do
Welcome and bid farewell to all guests as they arrive and depart. You are the first and last impression of the restaurant. Escort guests to and from tables, and control the flow of traffic based on occupancy. Be familiar with all aspects of daily restaurant operations including, but not limited to; food, wine, reservation operations and service techniques. Some of your responsibilities include:

  • Make and coordinate reservations for guests that call in advance or book online. Log entries of the time and date the guest is expected to arrive.
  • Greet all guests, seat them according to their preferences, and ensure that there is a server present to take their order.
  • Coordinate between all restaurant staff and ensure everything is in working order.
  • Look immediately into any complaints guests might have.
  • During special events, you'll accept payments from guests, calculate the correct bill amount and use proper credit card and money handling skills.
  • Check-in with guests to see if they have enjoyed the food and the service.
  • Assist guests in exiting the restaurant and coordinate with the valet for the return of any vehicles (if necessary).
  • Act as an advocate for the restaurant, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

Requirements
Previous customer service or hospitality experience is preferred. Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge of or ability to learn the restaurant point-of-sale system and reservation system. Outstanding verbal and written communication skills. You have proficient basic mathematical skills and will utilize these operations using units of American money. Ability to work independently and to lead projects effectively. Food Handler Certification (if applicable). Flexible schedule, able to work evenings, weekends, and holidays when needed.

Our Commitment to Diversity
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Compensation
The hourly pay range for this role is $20.32 plus tips. This range is only applicable for jobs to be performed in Los Angeles, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits
We offer a comprehensive package of benefits including paid time off and 401k plans to eligible employees.

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