Restaurant Host

1 week ago

Los Angeles, California, United States Kimpton Hotels & Restaurants Full time
About the Role

We are seeking a highly skilled and charismatic individual to join our team as a Maitre D' at Kimpton Hotels & Restaurants. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.

Key Responsibilities
  • Welcome and bid farewell to all guests as they arrive and depart, providing a warm and welcoming atmosphere.
  • Escort guests to and from tables, and control the flow of traffic based on occupancy, ensuring a seamless and efficient dining experience.
  • Be familiar with all aspects of daily restaurant operations, including food, wine, reservation operations, and service techniques.
  • Make and coordinate reservations for guests, logging entries of the time and date the guest is expected to arrive.
  • Greet all guests, seat them according to their preferences, and ensure that there is a server present to take their order.
  • Coordinate between all restaurant staff and ensure everything is in working order, addressing any complaints or issues promptly.
  • During special events, accept payments from guests, calculate the correct bill amount, and use proper credit card and money handling skills.
  • Check-in with guests to see if they have enjoyed the food and the service, gathering feedback to improve our operations.
  • Assist guests in exiting the restaurant and coordinate with the valet for the return of any vehicles (if necessary).
  • Act as an advocate for the restaurant, creating ridiculously personal experiences and developing relationships with guests that will compel them to return.
Requirements
  • Previous customer service or hospitality experience is preferred.
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
  • Outstanding verbal and written communication skills.
  • Proficient basic mathematical skills and ability to utilize these operations using units of American money.
  • Ability to work independently and to lead projects effectively.
  • Food Handler Certification (if applicable).
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
About Us

Kimpton Hotels & Restaurants is a boutique hotel and restaurant company that values diversity, equity, and inclusion. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests, and we encourage each of our employees to understand, accept, and celebrate differences among people.

We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. We offer a comprehensive package of benefits, including paid time off and 401k plans, to eligible employees.

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