Maitre D' Front Desk Receptionist

3 weeks ago


Los Angeles, California, United States Squeeze Massage Full time
About Squeeze Massage

Squeeze Massage is a revolutionary wellness company dedicated to transforming the massage experience for our guests. We are committed to providing a positive, rewarding, and fulfilling experience for our team members and guests alike.

Job Summary

We are seeking a highly skilled and customer-focused Maitre D' to join our team. As a Maitre D', you will be responsible for ensuring an exceptional guest experience, providing personalized services, and maintaining the highest standards of quality and cleanliness.

Responsibilities
  • Check-in and greet guests with a warm and friendly welcome
  • Provide over-the-top, exceptional guest service
  • Ensure front of house and guest lounge is maintained to Squeeze standards
  • Expertly assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and more
  • Resolve guest service issues in the shop
Requirements
  • 1+ year in retail, preferably technology or front-desk, service-related experience
  • Proven track record in delivering an exceptional guest experience
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and multi-tasking skills
  • Experience with Zendesk preferred
What We Offer
  • Competitive hourly rate with full-time at 24 hours per week
  • 1-week vacation (for full-time employees)
  • Health benefits (for full-time employees)
  • Retirement savings program
  • Growth and leadership opportunities in management and training
  • Flexible schedules
  • A revolutionary, feel-good culture
  • 1 free Mid Squeeze (50-minute massage) a month
  • Puppy time (through our partnership with Canine Companions for Independence)

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