Maitre D' Front Desk Receptionist
3 weeks ago
Squeeze Massage is a revolutionary wellness company dedicated to transforming the massage experience for our guests. We are committed to providing a positive, rewarding, and fulfilling experience for our team members and guests alike.
Job SummaryWe are seeking a highly skilled and customer-focused Maitre D' to join our team. As a Maitre D', you will be responsible for ensuring an exceptional guest experience, providing personalized services, and maintaining the highest standards of quality and cleanliness.
Responsibilities- Check-in and greet guests with a warm and friendly welcome
- Provide over-the-top, exceptional guest service
- Ensure front of house and guest lounge is maintained to Squeeze standards
- Expertly assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and more
- Resolve guest service issues in the shop
- 1+ year in retail, preferably technology or front-desk, service-related experience
- Proven track record in delivering an exceptional guest experience
- Excellent problem-solving and troubleshooting skills
- Strong communication and multi-tasking skills
- Experience with Zendesk preferred
- Competitive hourly rate with full-time at 24 hours per week
- 1-week vacation (for full-time employees)
- Health benefits (for full-time employees)
- Retirement savings program
- Growth and leadership opportunities in management and training
- Flexible schedules
- A revolutionary, feel-good culture
- 1 free Mid Squeeze (50-minute massage) a month
- Puppy time (through our partnership with Canine Companions for Independence)
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