Customer Success Manager
4 weeks ago
Unlock Customer Success with Cisco
Cisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.
Key Responsibilities:
- Drive software utilization and value realization, leading to customer renewals and business growth.
- Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Build strong relationships with customer partners to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Who You'll Work With:
You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.
Who You Are:
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched.
Requirements:
- 12 years of related experience in the technology industry or client-facing role.
- Knowledge of at least two technology architectures.
- Experience driving successful customer adoption and delivery of projects.
- Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.
Why Cisco?
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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