Patient Care Coordinator

2 days ago


West Palm Beach, Florida, United States Alternatives in Treatment LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Relations Specialist to join our team at Alternatives in Treatment LLC. As a key member of our treatment team, you will play a vital role in enhancing the quality of patient care and satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to patients, ensuring their needs are met and exceeded.
  • Orientate new patients to facility policies and procedures, introducing them to clinical staff and program rules.
  • Assist patients in navigating facility resources, including medication times, catering requests, and cigarette orders.
  • Troubleshoot and collaborate with the clinical team to resolve patient concerns and issues.
  • Enhance the therapeutic environment by being a point of contact and support system to departments.
  • Assess data from patient relation issues to identify areas of concern and recommend proactive solutions.
  • Collaborate with the clinical team to evaluate and identify peer leadership within the community.

Requirements:

  • High School Diploma or GED equivalent with combination of education and work experience.
  • Knowledgeable in the field of Substance Abuse treatment.
  • Relevant computer software and hardware applications proficiency.

Skills:

  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Manage multiple tasks and set priorities.
  • Ability to handle highly sensitive and confidential information.


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