Intake Coordinator

2 days ago


Pompano Beach, Florida, United States Patient Care America Full time
Job Summary:

The Intake Coordinator is a vital member of our Patient Care America team, responsible for ensuring seamless patient access to our services. This role requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Enter new referrals into our operating system with accuracy and efficiency.
  • Provide exceptional customer service to patients, vendors, and referral sources.
  • Screen and transfer inbound phone calls, ensuring timely and effective communication.
  • Prepare written responses to routine inquiries and modify documents as needed.
  • Maintain electronic and hard copy filing systems, ensuring confidentiality and compliance with HIPAA regulations.
  • Process refrigerator orders for patients and clinics, promoting a smooth and efficient workflow.
Requirements:
  • High school diploma or equivalent required.
  • 0-2 years of customer service experience, with a focus on communication and problem-solving skills.
  • Excellent verbal and written communication skills, with the ability to articulate company policies and practices.
  • Strong interpersonal skills, with the ability to maintain relationships with internal and external customers.
  • Ability to work independently and as part of a diverse team, with minimal supervision.
  • Proficiency in Microsoft Office, including Outlook, Excel, and Word.
What We Offer:

Patient Care America is committed to providing a supportive and dynamic work environment. As an Intake Coordinator, you will have the opportunity to grow and develop your skills, while making a meaningful contribution to our team.


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