Guest Services Representative
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk agent is crucial in our hospitality team at Hilton Springfield. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.
Key Responsibilities:- Handle incoming inquiries via phone, online platforms, and in-person, addressing guests' requests regarding room availability, rates, amenities, and special accommodations.
- Maintain accurate records of guest accounts and transactions to ensure smooth operations.
- Welcome guests upon arrival, assist with registration, check them into their rooms, and facilitate their departure.
- Coordinate with housekeeping to ensure that rooms are prepared and ready for guests.
- Address and resolve any guest complaints or issues that may arise during their stay.
- Experience in managing phone communications and handling challenging situations effectively.
- Strong customer service orientation with excellent interpersonal and organizational skills.
- Proficient in Microsoft Office and familiar with reservation management software.
- High school diploma or equivalent required.
- Preferred: 1+ year of experience in the hospitality industry or a related field.
Located conveniently near major transport routes, Hilton Springfield offers guests a welcoming atmosphere with modern amenities. Our facilities include a fitness center and complimentary parking, ensuring a comfortable stay for all visitors.
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