Wake Sports Retail Supervisor
2 weeks ago
Position: Lead Retail Associate - Wake & Surf Shop
Company: Tommy's Slalom Shop, Inc.
Location: Knoxville, Tennessee
Experience Level: Experienced
Tommy's Slalom Shop, Inc. is a premier dealership specializing in Malibu and Axis boats, complemented by a dedicated service center and a wake/surf pro shop. We pride ourselves on catering to boating and water sports enthusiasts while providing exceptional customer service.
Why Join Us?
At Tommy's, our employees are our greatest asset. We offer a range of benefits designed to support our team members, including:
- Comprehensive medical, vision, health, and life insurance
- 401k options available after 90 days of employment
- Generous Paid Time Off and paid holidays
- Competitive compensation packages
- Exclusive discounts on gear and merchandise
- Access to boat usage perks
- Opportunities for travel and employee appreciation events
- Education, training, and certification reimbursement
- Career advancement opportunities within the company
- Tool reimbursement program
- A fun and casual work environment
Role Overview:
The Lead Retail Associate is responsible for the comprehensive understanding, promotion, and sales of all pro shop products. This role includes managing and training pro shop staff while ensuring outstanding customer service, fostering a welcoming environment for all customers.
Key Responsibilities:
- Understand and effectively sell all pro shop items
- Oversee employee scheduling, task management, and performance evaluations
- Collaborate with management to recruit, hire, and train new employees
- Work alongside the Pro Shop manager to achieve revenue and margin targets
- Assist in the organization and presentation of merchandise and promotional displays
- Maintain inventory accuracy through receiving, transfers, audits, and loss prevention
- Ensure a safe and clean shopping environment for both employees and customers
- Deliver exceptional customer service and satisfaction
- Engage customers with open-ended questions to build personal connections
- Collaborate with product representatives to enhance product knowledge and demonstration skills
- Minimize product loss through effective theft prevention strategies
- Accurately process sales transactions, returns, warranties, and exchanges
- Maintain cleanliness in the shop, fitting rooms, and restrooms
- Perform additional tasks as assigned by supervisors
Qualifications:
To excel in this role, candidates should possess the following:
- High School Diploma required; 1 year of retail experience is essential, with 2 years of management experience preferred
- Proficient in Microsoft Office; experience with Counter Point is a plus
Work Environment:
The work environment is typically medium to loud, with outdoor tasks expected. Employees should be prepared for varying temperatures and conditions.
Physical Requirements:
Regularly required to stand, walk, and perform physical tasks. Ability to lift up to 50 pounds occasionally is necessary.
We appreciate your interest in joining Tommy's Slalom Shop, Inc. and look forward to learning more about you.
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