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Retail Sales Associate

2 months ago

Knoxville, Tennessee, United States DICK'S SPORTING GOODS INC Full time
About Us

DICK'S SPORTING GOODS INC is a leading retailer of sports equipment, apparel, and footwear. Our mission is to provide an exceptional shopping experience for our customers, while also creating a positive and inclusive work environment for our teammates.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at the House of Sport. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and upholding company standards and policies.

Key Responsibilities
  • Customer Service: Greet every customer and proactively approach them to understand their needs and support their shopping experience.
  • Product Knowledge: Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
  • Program Promotion: Promote company programs, such as customer loyalty programs, warranty sales, and private label credit card enrollment.
  • Teamwork: Take an all-hands-on-deck approach to support the team across the store.
  • Confidentiality: Maintain confidentiality of all company information.
Teammate Traits

We are looking for teammates who embody the following traits:

  • Ensures Accountability: Takes ownership of their work and ensures that tasks are completed to a high standard.
  • Customer-Focus: Prioritizes customer needs and provides exceptional service.
  • Collaborative: Works effectively with the team to achieve common goals.
  • Instills Trust: Builds trust with customers and colleagues through their words and actions.
  • Decision-Quality/Decision-Making Abilities: Makes informed decisions that align with company policies and procedures.
  • Action-Oriented: Takes initiative and is proactive in completing tasks and achieving goals.
Qualifications
  • Experience: Prior retail sales, cashier, or customer-focused experience preferred.
  • Physical Demands: Ability to stand, bend, stoop, reach, push, pull, and lift up to 15-35 lbs. items repetitively (up to 25 times per hour).
  • Work Environment: Ability to work extended periods of time (up to 4 hours) standing or walking, and work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.