Retail Operations Specialist
2 weeks ago
At House of Sport by DICK'S Sporting Goods, we are redefining the retail landscape. Our establishment serves as a hub for athletes, offering a unique environment where they can engage, explore, and thrive. We prioritize exceptional service, focusing on the needs of our athletes while fostering a collaborative atmosphere among our teammates.
Our store associates play a vital role in delivering an outstanding shopping experience. They are enthusiastic about assisting customers, maintaining high standards of brand presentation, and executing operational tasks efficiently.
KEY RESPONSIBILITIES:
- Welcome all customers and proactively engage with athletes to understand their needs.
- Ensure that all merchandise is processed according to established protocols, maintaining an organized backroom for easy access.
- Support the unloading of shipments, processing of freight, and execution of inventory transfers.
- Deliver a consistent customer experience by adhering to service level standards.
- Follow safety and loss prevention policies, maintaining confidentiality of company information.
- Foster an inclusive environment where every individual feels respected and valued.
- Collaborate with team members to support various store functions.
- Perform additional tasks as directed by management.
TEAMMATE QUALITIES:
We seek individuals who embody the following traits:
- Accountability
- Customer-Centric Approach
- Team Collaboration
- Trustworthiness
- Effective Decision-Making
- Proactive Attitude
QUALIFICATIONS:
Preferred candidates will have prior experience in retail sales, operations, or customer service. Physical requirements include the ability to stand, bend, and lift items weighing between 15 to 35 lbs repetitively. Candidates should be able to work for extended periods while standing or walking and be comfortable working at heights using ladders or aerial devices. Additionally, based on location, relevant state-mandated clearances may be required to supervise minors.
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