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Retail Experience Specialist

2 months ago

Knoxville, Tennessee, United States DICK'S SPORTING GOODS INC Full time

About the Role:

The Event Associate role at DICK'S SPORTING GOODS INC is a dynamic position that requires a customer-focused individual to provide exceptional service to athletes of varying skill levels. As a key member of the retail team, you will collaborate closely with the Field/Lead Coach to coordinate in-store and off-site sport events, including sponsored camps and clinics.

Key Responsibilities:

  • Customer Service: Ensure top-tier customer service standards are met, promoting hassle-free, athlete-centric service.
  • Field Programming: Support field programming activities to create a fun and safe environment for athletes.
  • Partnerships: Establish partnerships with local schools and sports organizations for joint field events.
  • Community Engagement: Coordinate with the Community Team to organize sports-related programs and activities.
  • Team Training: Deliver comprehensive teammate training to uphold the store's vision and service quality.
  • Time Management: Manage time effectively in a dynamic environment and adhere to loss prevention protocols.
  • Product Knowledge: Provide expert advice to athletes based on product knowledge and foster a consultative sales approach.
  • Additional Duties: Perform additional duties as assigned by management.

Requirements:

  • Customer Service Experience: Prior experience in customer service, with a minimum of 2 years preferred.
  • Attention to Detail: Customer-focused mindset with strong attention to detail.