Automotive Key Management Specialist

1 week ago

Ontario, California, United States Optima Dealer Services Inc Full time
Key Operations Coordinator at Optima Dealer Services Inc

Optima Dealer Services Inc is committed to delivering exceptional consulting solutions and personnel management to clients within the Automotive Sector. The organization strives to assist clients in reaching their operational goals and enhancing customer satisfaction.

Role Overview: The Key Operations Coordinator is essential in managing the logistics, safety, and oversight of all dealership keys and fleet vehicles. This position ensures an efficient key management system that facilitates vehicle tracking while maintaining high standards of accountability, productivity, and security.

Key Responsibilities:

  • Maintain cleanliness and organization within the Key Operations Department
  • Ensure proper parking and alignment of all vehicles according to company protocols
  • Keep main shop waiting areas clear
  • Ensure all electric vehicles are properly charged
  • Verify accurate key insertion and matching on the Key Management system
  • Provide protective seat covers for all service vehicles
  • Manage inventory of keys, vehicles, and seat covers
  • Ensure radios are charged and functioning
  • Respond promptly to radio communications and technician requests
  • Oversee the correct arrangement of sales vehicles
  • Address issues related to car windows and sunroofs
  • Assist valets with requests and vehicle pickups
  • Supervise the opening and closing of inventory
  • Help clear the service drive when necessary
  • Support drivers during tow-in procedures
  • Welcome and assist team members with professionalism and courtesy
  • Answer phone calls with a positive demeanor and provide necessary assistance
  • Maintain logs and ensure clear communication via walkie-talkies
  • Prepare the store for operations at the start of the day
  • Secure the store at the end of the day
  • Contribute to customer service and uphold cleanliness and organization within the store
  • Manage alarm and security systems effectively
  • Accurately log and insert all keys into the Key Management system

Additional Duties:

  • Identify and report any operational issues
  • Review logs for accuracy
  • Encourage effective communication and teamwork
  • Assist other departments as needed based on business requirements

Qualifications:

  • High school diploma or equivalent
  • Minimum of 3 years of experience in an automotive dealership
  • Basic computer proficiency
  • Friendly and approachable demeanor
  • Responsible and diligent work ethic
  • Strong interpersonal and customer service skills
  • Effective written and verbal communication abilities
  • Timely management of requests and correspondence
  • Attention to detail and strong organizational skills
  • Able to delegate tasks effectively

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