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Automotive Key Management Specialist

2 months ago

Ontario, California, United States Optima Dealer Services Inc Full time
Key Operations Coordinator at Optima Dealer Services Inc

Optima Dealer Services Inc is committed to delivering exceptional consulting services and personnel management to clients within the Automotive Sector. The organization strives to assist clients in achieving their operational goals and enhancing customer satisfaction.

Role Overview: The Key Operations Coordinator is integral in managing the logistics, safety, and oversight of all dealership keys and fleet vehicles. This position is essential for optimizing key management processes and vehicle tracking, ensuring high levels of accountability, efficiency, and security.

Key Responsibilities:

  • Maintain cleanliness and organization within the Key Operations Department
  • Ensure proper parking and alignment of all vehicles according to company standards
  • Keep main shop waiting areas clear
  • Ensure all electric vehicles are properly charged
  • Verify the correct insertion and matching of keys on the Key Management system
  • Provide protective seat covers for all service vehicles
  • Manage inventory of keys, vehicles, and seat covers
  • Ensure radios are charged and functional
  • Respond promptly to radio communications and technician requests
  • Oversee the correct placement of sales vehicles
  • Address issues related to windows and sunroofs
  • Assist valets with requests and vehicle pickups
  • Supervise the opening and closing of inventory
  • Help clear the service drive when necessary
  • Support drivers during towing procedures
  • Welcome and assist team members in a professional manner
  • Answer phone calls with a positive attitude and provide necessary assistance
  • Maintain logs and ensure notes are clear and legible
  • Prepare the store for opening at the start of the day
  • Secure the store at the end of the day
  • Assist with customer service and uphold cleanliness and organization within the store
  • Manage alarm and security systems effectively
  • Accurately log and insert all keys into the Key Management system

Additional Duties:

  • Identify and report any operational issues
  • Review logs for accuracy
  • Encourage effective communication and teamwork
  • Assist other departments as needed based on business requirements

Qualifications:

  • High school diploma or equivalent
  • Minimum of 3 years experience in an automotive dealership
  • Basic computer proficiency
  • Friendly demeanor and positive attitude
  • Responsible and diligent work ethic
  • Strong interpersonal and customer service skills
  • Effective written and verbal communication abilities
  • Timely management of requests and correspondence
  • Attention to detail and strong organizational skills
  • Able to delegate tasks effectively