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Automotive Key Management Specialist

2 months ago

Ontario, California, United States Optima Dealer Services Inc Full time
Key Operations Coordinator at Optima Dealer Services Inc

Optima Dealer Services Inc is committed to delivering exceptional consulting services and personnel management within the Automotive Sector. The organization strives to assist clients in reaching their operational goals and enhancing customer satisfaction.

Role Overview: The Key Operations Coordinator is essential in managing the logistics, safety, and oversight of all dealership keys and fleet vehicles. This position ensures a streamlined key management system that enhances vehicle tracking while maintaining high standards of accountability, efficiency, and security.

Key Responsibilities:

  • Maintain cleanliness and organization within the Key Operations Department
  • Ensure proper parking and alignment of all vehicles according to company protocols
  • Keep main shop waiting areas clear
  • Ensure electric vehicles are charged
  • Verify accurate key matching and insertion on the Key Management system
  • Provide protective seat covers for all service vehicles
  • Manage inventory of keys, vehicles, and seat covers
  • Ensure radios are charged and functional
  • Respond promptly to radio communications and technician requests
  • Oversee the correct arrangement of sales vehicles
  • Address any issues with vehicle windows or sunroofs
  • Assist valets with requests and vehicle pickups
  • Supervise the opening and closing of inventory
  • Help clear the service drive when needed
  • Support drivers during towing procedures
  • Welcome and assist team members with professionalism
  • Answer phone calls with a positive attitude and provide necessary assistance
  • Maintain logs and ensure clarity in communication
  • Prepare the store for opening each day
  • Close the store at the end of operations
  • Assist in customer service while ensuring cleanliness and organization
  • Manage alarm and security systems effectively
  • Accurately log and insert all keys into the Key Management system

Additional Duties:

  • Identify and report any operational issues
  • Review logs for accuracy
  • Encourage effective communication and teamwork
  • Assist other departments as needed based on business requirements

Qualifications:

  • High school diploma or equivalent
  • Minimum of 3 years experience in an Automotive Dealership
  • Basic computer proficiency
  • Friendly and approachable demeanor
  • Responsible and diligent work ethic
  • Strong customer service and interpersonal skills
  • Effective written and verbal communication abilities
  • Timely management of requests and correspondence
  • Attention to detail and strong organizational skills
  • Able to delegate tasks effectively