Retail Operations Manager

6 days ago


Stamford, Connecticut, United States EssilorLuxottica Full time

At EssilorLuxottica, we strive to be the premier destination for all vision needs in the community.

Job Overview

This role is a critical position in our organization, and as an Assistant Manager, you will act as a leader in absence of or in support of the Store Manager. You will behave as a business owner within the marketplace and LensCrafters organization, representing us as the best choice for customers.

We are seeking a strong communicator and listener with a high level of selling skills, problem-solving ability, and knowledge of retail operations, processes, and policies.

Responsibilities
  • Deliver quality and improvement to exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Support store business plans to maximize sales and profit
  • Partner with the store manager to lead and develop the team
  • Maintain positive working relationships with doctors
  • Promote team compliance to all policies
Requirements
  • High School graduate or equivalent
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers, and calculators
  • Must have a strong command of the English language for all written correspondence and oral communication
Estimated Salary Range:

$60,000 - $80,000 per annum, based on location and experience.

Benefits

In addition to a competitive salary, we offer a range of benefits, including health care, retirement savings, paid time off/vacation, and various employee discounts. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.

About Us

We are committed to being an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.



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