Support Services Coordinator

6 days ago


Tallahassee, Florida, United States Information Resource group, Inc. Full time
Job Title: Support Services Coordinator

Information Resource Group, Inc. is seeking a highly skilled Support Services Coordinator to join our team. This 12+ month contract role offers a unique opportunity to work on various projects, including research, problem-solving, and system testing.

As a key member of our team, you will be responsible for communicating with internal and external stakeholders, developing reports, and ensuring program compliance.

Key Responsibilities
  • Answer customer inquiries via phone or email, providing timely and effective solutions.
  • Research and resolve issues related to agency merchant and cardholder queries.
  • Conduct online research to detect potential fraud in agency recipient fraud.
  • Perform system testing on agency systems to ensure smooth operation.
  • Audit retailer inventory to guarantee program compliance.
  • Develop and maintain accurate reports as needed.
  • Review vendor monitor reports and address any concerns.
  • Communicate effectively with internal and external teams.
Requirements
  • Bachelor's degree in business, computer science, or a related field, or equivalent combination of education and experience.
Salary Estimate: $65,000 - $85,000 per year (dependent on location and experience)

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