Permit Coordinator and Dispatcher

2 days ago


Tallahassee, Florida, United States Peaden Air Conditioning Plumbing and Electrical Full time
Role Overview

We are seeking a highly skilled Permit Coordinator and Dispatcher to join our team at Peaden Air Conditioning, Plumbing, and Electrical. This role requires exceptional organizational skills, strong communication abilities, and the ability to manage multiple tasks effectively.

Job Summary

The Permit Coordinator and Dispatcher will be responsible for managing permitting processes, coordinating service dispatch for the installation team, and ensuring smooth operations across departments. In this dual role, you will play a critical part in helping us provide exceptional service to our customers in Panama City and surrounding areas.

Key Responsibilities
  • Permit Coordination:
    • Apply for all necessary permits to complete installation jobs.
    • Track and follow up on pending permit applications to ensure timely completion.
    • Schedule inspections and ensure compliance with county and state regulations.
    • Coordinate with the power company and building department to schedule temporary disconnects and reconnects.
    • Relay accurate and detailed information to customers to ensure a seamless experience.
  • Dispatcher Duties:
    • Evaluate customer calls and assign the appropriate technician for each job.
    • Prioritize urgent service calls to ensure timely response and resolution.
    • Provide ongoing updates to customers about technician progress.
    • Record service call data and maintain accurate dispatch logs.
    • Train and mentor new dispatchers to ensure consistent service quality.
Requirements
  • Previous Experience:
    • Strong attention to detail and excellent organizational skills.
    • Effective communicator with the ability to work well under pressure.
    • Proficiency in Microsoft Office Suite or similar web-based programs.
    • Ability to manage time efficiently and juggle multiple priorities.
    • Strong interpersonal skills and a team player attitude.
  • Salary and Benefits:
    • A competitive salary of $$45,000 - $60,000 per year, commensurate with experience.
    • A comprehensive benefits package, including medical, dental, and vision insurance.
    • 401k retirement plan with company match.
    • Generous paid time off policy.
    • Ongoing training and development opportunities.
About Peaden

Peaden is an Equal Opportunity Employer committed to providing exceptional service to our customers. We foster a culture of growth, teamwork, and mutual respect, making it a great place to build a career.


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