Senior Scheduling Coordinator
6 days ago
Houston Methodist is seeking a highly skilled Senior Scheduling Coordinator to join our team. As a key member of our healthcare operations team, you will be responsible for providing exceptional patient access to care and treatment through appointment-based availability of healthcare services at our designated facility.
Key Responsibilities- Scheduling and Coordination
- Schedule patients for complex services, such as surgery and special procedures, on a routine basis, ensuring timely, accurate, and appropriate scheduling.
- Coordinate with patients, physicians, and facility staff to ensure exams, tests, and procedures are scheduled efficiently and effectively.
- Patient Communication and Support
- Communicate with patients to confirm appointments, provide pre-appointment instructions, and arrange for interpreter or mobility assistance as needed.
- Respond promptly to patient inquiries and resolve any scheduling issues or concerns.
- Registration and Insurance Verification
- Verify patient demographic and insurance information, ensuring accurate and compliant registration.
- Obtain valid and compliant orders and schedules patients based on physician orders and department criteria.
- Quality and Safety
- Ensure scheduling goals are met, including abandonment rate, productivity, and activities per hour.
- Communicate with patients and staff to resolve quality and safety issues, ensuring a seamless patient experience.
- Team Collaboration and Development
- Collaborate with healthcare professionals to ensure strong communication and a seamless patient experience.
- Provide training and guidance to less experienced staff members, promoting a positive and dynamic team environment.
- Education
- High school diploma or equivalent education.
- Experience
- Four years of experience in a medical setting or call center environment, with two years of medical scheduling experience.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of medical terminology and diagnosis/procedural codes.
- Ability to remain calm in stressful situations and provide patient-centered care.
Houston Methodist is a world-renowned healthcare organization dedicated to providing exceptional patient care and service. As a member of our team, you will have the opportunity to work with a talented and compassionate group of healthcare professionals who share a commitment to excellence and patient-centered care.
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