Commercial Loan Support Specialist

2 weeks ago


Powhatan, Virginia, United States C&F Bank Full time
Job Summary

The Commercial Loan Assistant provides support to the Commercial Relationship Manager(s) (RM) and their large portfolio(s.) Key responsibilities are managing loans from set-up to post-closing and responding to customer service requests. The Loan Assistant is also responsible for a variety of administrative activities assisting all members of the Commercial Lending team.

Responsibilities
  • Loan Management: Manage the workflow process to ensure loans move through the pipeline efficiently, by assisting the RM with loan requests, submissions and processing.
  • Payment Processing: Process payments for both purchased and sold participation loans, as well as draws if applicable.
  • Customer Liaison: Acts as liaison between customers, RM, Loan Processing and outside vendors (settlement agents, insurance companies, etc.) as needed, for ongoing loan matters. Must also be able to maintain effective relationships with these individuals on an ongoing basis.
  • Loan Clearance: Works efficiently to clear loan exceptions on all closed loans, assisting the RM with maturities, past due loans, evidence of insurance and financial tracking, as well as tracking of A&D and builder line collateral, and certificates of satisfaction.
  • System Knowledge: Acquires fluent knowledge of the Banks processing systems for both Business Lending and Commercial Lending.
  • Draw Requests: Process line of credit, commercial construction, builder line and A&D draw requests in accordance with the Banks approved policy and procedures.
  • Documentation Review: Obtain and review all supporting documentation for loans prior to closing, including but not limited to:
  1. Financial Reporting: Financial reporting requirements and adherence to loan policy.
  2. Organizational Documents: Organizational documents for all borrower types to ensure proper borrower authorization.
  3. Lien Searches: Lien searches and Real Estate title documents to ensure the banks ability to perfect their lien position.
  4. Insurance: Obtaining various insurance types to ensure the banks collateral is protected.
  5. Environmental Due Diligence: Environmental due diligence documents to ensure policy requirements are met.
  6. Appraisal Process: Initiates appraisal process through Appraisal management.
  7. Flood Determinations: Flood determinations and applicable flood insurance to ensure compliance with federal flood regulations.
  • Customer Service: Answers phone calls and assists loan officers, other bank employees, and customers with various issues.
  • Team Support: Strives to fill in for other members of the team, when necessary, by attempting to find answers to the clients questions by coordinating with the RM(s) and Processor(s).
  • Training: Fulfills all necessary training.
  • Reporting: Runs reports as needed.
  • Notary Services: Performs Notary acts as required.
  • Special Projects: Special projects/duties as assigned.
Qualifications

Knowledge: A demonstrated understanding of lending principles and the loan cycle is preferred.

Experience: 3 - 5 years of loan processing and documentation experience in a business or commercial banking environment.

Skills: Demonstrated organizational skills and detail-orientation is required. Excellent interpersonal and communication skills are required. Demonstrated PC skills are required; a level of proficiency with Microsoft Office (Word, PowerPoint, Excel, and Outlook) and navigating the internet is necessary to be successful in this role. Experience with typical office equipment is necessary.

Abilities: Read and understand a variety of reports, spreadsheets, and forms; effectively communicate information clearly through all media channels; interact effectively with clients and Bank employees at all levels; handle several tasks simultaneously and to work under time limits.

Education: High School diploma or equivalent is required. AIB or college courses strongly preferred. An associate or bachelors degree is desired.



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